Formation - Intercultural Team Management
Skills Campus
Tranning & certification centerDescription
This training programme will help participants increase intercultural awareness, develop dynamic intercultural communication skills and cultural competence to enhance relationships and business operations.
À qui s'adresse cette formation ?
Pour qui ?Anyone who wants to and learn how to deal with colleagues from other countries and cultures.
PrérequisLes objectifs de la formation
Programme de la formation
- Intercultural Awareness
- Cross Cultural Communication background and relevance.
- The impact of cultural values on business practices and behaviour.
- Exercise Do's and Don'ts.
- Individual behavioural style assessment within cultural context.
- Decoding Cultural Values and Attitudes
- Time, space, group dynamics, authority, tasks, relationships in Europe, Asia, Middle East, America.
- Intercultural Awareness
- Cross Cultural Communication background and relevance.
- The impact of cultural values on business practices and behaviour.
- Exercise Do's and Don'ts.
- Individual behavioural style assessment within cultural context.
- » Decoding Cultural Values and Attitudes
- Time, space, group dynamics, authority, tasks, relationships in Europe, Asia, Middle East, America.
- ■ The four dimensions according to Geert Hofstede
- Power Distance, Individualism, Masculinity, Uncertainty Avoidance, Long-term Orientation.
- ■ Intercultural differences based on context, time and space
- Time perception.
- Low context and high context.
- Explicit and implicit communication.
- ■ Cultural taboos
- Time perception.
- Low context and high context.
- Explicit and implicit communication.
- Exercise Analysis of how cultural differences impact on operational effectiveness.
- Quizzes covering a vast range of countries.
- Effective Cross-Cultural Communication
- Different communication styles.
- Avoiding misunderstandings and stereotyping.
- Verbal and non-verbal communication.
- Exercise Role-Play: building communication bridges.
- Working Together across Cultures
- Analysing different definitions and interpretations of the organisation, the company and management.
- How teamwork is valued: in the USA, in Africa, in Latin America, in Asia.
- Cultural Sensitivity.
- Values and Beliefs systems.
- Exercise Role-play: working in multicultural teams.
- Intercultural Management Skills
- Bridging barriers and building trust.
- The Multicultural Meeting.
- Constructive criticism.
- Appropriate policies, procedures and practices.
- Dealing with performance problems and awkward attitudes.
- Exercise Role-play: Managing intercultural Conflict.
- Managing Individual Encounters
- Identifying different working styles and catering to different needs.
- Developing behavioural flexibility and fostering mutual understanding and respect.