Description
Rapid processing of unpaid debts prevents them from turning into permanent losses. The company that organizes itself to prevent and amicably handle its late payments minimizes the financial impact and gives its customers the image of a well-managed company. This training in amicable recovery makes it possible to optimize the processing of unpaid debts.
Who is this training for ?
For whom ?Credit manager. Chief Accountant. ADV manager. Customer accounts manager. Participants who wish to practice telephone follow-up are invited to follow the course 'Return invoices to speed up collections' (ref. 762).
Prerequisites
Training objectives
Training program
- Diagnose the outstanding amount
- Causes of late payment.
- Keys to customer accounting.
- Measuring the incidence of disputes.
- Create or improve your reminder procedure
- Calendar and method of follow-up: written, telephone, customer visit.
- Cooperate with sellers.
- Strengthen customer relations by handling disputes.
- When to block deliveries, give formal notice.
- Management tools
- Aged balance, payer profile.
- Credit software functions.
- Effective reminder letters.
- The legal framework
- Impact of late payments on cash flow.
- Choice of discount rate.
- Use late payment penalties.
- Clauses protective of the contract.
- Arguments for negotiating payment terms.
- Payment methods and international guarantees.
- Recovering public debts, on individuals.
- Conduct the follow-up interview Steps of follow-up: the 4 Cs. Questioning, reformulation.
- Use the right expressions.
- React to the aggressive customer.
- Learn to negotiate
- The stages of negotiation.
- Look for a 'win-win' solution.
- Answer no and preserve the commercial relationship.
- 5Build the dashboard
- Recovery performance indicators: DMP, overdue rate, weight of disputes.
- Remote activity
- To discover a subject related to your training: an e-learning module 'Assertiveness: methods and tools'.
