Description
The Office Manager is often the real administrative manager of an SME. His role is to assist the manager on all administrative aspects. It allows him to devote himself entirely to the development of his business. This 2-day training will give you an overview of the facets of this booming profession...
Who is this training for ?
For whom ?
Recent Office Manager in the function. Executive assistant and assistant moving towards the role of Office Manager.
Prerequisites
Training objectives
Training program
- Assert yourself in your role as Office
- Manager Identify the role of the Office Manager and his contribution to the running of the company.
- Adapt your communication to the different stakeholders: understand the challenges and needs of each of your stakeholders : management, teams, customers, service providers.
- Communicate and negotiate 'win-win'.
- Transform contradictory demands into compatible needs.
- Manage calmly difficult situations.
- Identify the sources of conflict and spot the warning signs.
- Manage the administrative team
- Adapt your management style to the employees and the situation.
- Lead and motivate the team: organize work; delegate missions and ensure follow-up.
- Manager and administrative project
- Identify the key elements of a project's success.
- Manage the project step by step.
- Monitor its progress, measure gaps.
- Supporting employees through change.
- Remote activities
- To implement good practices and training learning: an e-learning module 'Create and maintain motivation'.
