Description

Managing may consist in facing conflicts with/between your team members. This training course will enable you to acquire the necessary management methods and strategies to manage conflicts in your team.

À qui s'adresse cette formation ?

Team/project managers wishing to acquire the techniques required to prevent and solve conflicts in their teams.

Les objectifs de la formation

Programme de la formation

• Identifying different types of conflicts
  • Getting to know various sorts of conflicts, their reasons and mechanisms
  • Understanding where conflicts come from, how they develop and how they are provoked or amplified
  • Determining what constitutes conflicts and their real causes
  • Assessing what is at stake for each partner in conflict situations
  • Exercise group discussion : solutions and presentation of best practice.
• Solving underlying conflicts
  • Anticipating conflicts : Revealing your team's needs ; Listening to their expectations
  • Improving your self-assertiveness : Understanding and accepting your team members' emotions as well as your own.
  • Exercise video role-play : being more assertive to solve conflicts more efficiently.
  • Group debriefing session.
• Solving direct conflicts
  • Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral way ; Repeating, synthesizing and refusing ideas
  • Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus, offering the best replacement solution
  • Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock of your strong and weak points to improve your management skills.