Description

This seminar offers a clear summary of the main elements for managing a crisis in an IS management context. You will learn to identify possible crises and organize their management before they occur, and to structure a crisis plan to deal with them.

Who is this training for ?

For whom ?

Manager, information systems director, IS manager, engineer, project manager and anyone else having to deal with crisis situations.

Prerequisites

Training objectives

• Understand the different types of crises in an IS context
• Define the key elements and different scenarios for managing an IT crisis
• Structure a crisis plan
• Manage the different stages of a crisis
• Develop a continuity plan IT

Training program

• Introduction
  • What is a crisis?
  • Exceptional events due to their magnitude.
  • Exceeding the psychological threshold.
  • Immediate inability to restore the situation.
  • Change, a vector of crises.
  • The ability to react.
  • Typology of computer crises.
  • First mistakes to avoid for the IT department.
• Crisis potentials and scenarios
  • Crises only happen to other people! Anticipate and prepare.
  • Evaluate the potential for a crisis.
  • Identify all the stakeholders .
  • Goals of the crisis management organization.
  • Use crisis scenarios.
  • Prepare for danger.
  • Reduce the severity of the event when and if it occurs.
  • Study and pre-deploy protective measures in advance.
  • Limit impacts and collateral damage.
  • Formalize trigger levels.
• Stages of crisis management
  • Invariable steps.
  • Diagnosis, action and decision.
  • Quickly perceive the seriousness of the situation.
  • Induced priorities and most important decisions adapted.
  • Entry into crisis.
  • Establishment of the crisis unit.
  • Functions to be assumed.
• Crisis unit
  • Build the crisis unit.
  • Entry into crisis: detection, first actions.
  • Establishment of the crisis unit.
  • Communication.
  • Alert and inform staff, partners, the media.
  • Case studyr nCrisis simulation.
• Risk management
  • Crisis and risk detection.
  • Analyze, evaluate and prioritize risks.
  • Risk management: phases of risk management, legal obligations.
  • References and methods (brief introduction).
  • Organization of the 'risk management' function.
• IT continuity plan
  • Issues and priorities.
  • Recovery options.
  • Input information.
  • Life processes and SLR.
  • Knowledge of the IS (CMDB).
  • Recovery time and recovery point objectives.
  • Diagnosis of the situation.
  • Steps of implementation setting up a BCP.
  • Importance of tests and maturity level.
  • Write the BCP document.
  • Some rules for building an effective BCP.
  • Roles and responsibilities of the teams.
  • Recommendations and keys to the success of an ICP.