Description

This training offers a methodology and practical techniques to resolve the various problems that may be encountered in the use and administration of Windows 10: system, hardware, network, security, applications.

Who is this training for ?

For whom ?

Systems and network technicians, Windows administrator.

Prerequisites

Training objectives

Learn how to troubleshoot Windows 10 Use built-in maintenance tools and third-party tools Troubleshoot system, hardware, network, security, or application issues Configure automatic maintenance Recover information from clients and computers

Training program

• Problem solving methodology
  • Presentation of a method.
  • Identification of resolution areas.
  • Tips for improving system performance.
  • Practical work rnCollect information remotely.
• Troubleshooting System Problems
  • Back up, restore system.
  • BCDEDIT Startup Repair Tools.
  • Troubleshooting startup problems with Windows RE.
  • Create a restore point, a system repair disk.
  • Create a system image.
  • Creating, implementing a recovery drive.
  • Tools basic built-in troubleshooting, troubleshooting.
  • Hands-on Retrieve system information and define a plan for troubleshooting.
  • Clean Boot.
  • Speed ​​up startup and shutdown, using Windows troubleshooting tools.
• Troubleshooting Hardware Issues
  • Device management (updating, uninstalling, signing.
  • ).
  • Working with virtual hard disks.
  • Install, configure the device drivers.
  • USB 3 devices, hardware, force installation.
  • Practical work Recovery of customer information and implementation of a plan 'action.
• Network and security troubleshooting
  • Troubleshooting sign-in issues.
  • Configure User Account Controls (UAC).
  • Setting up Windows Defender, Edge browser.
  • Practical work Recovery of information from clients, computers.
  • Resolving a problem.
  • Security checks.
• Application-related troubleshooting
  • Install a virtual machine.
  • Startup options and settings: what's new.
  • Windows and Web applications.
  • Startup history report problems.
  • Troubleshoot an application that won't install.
  • Practical work Installing the Hyper V Client.
  • Identifying a problem application and implementation of an action plan.
• Optimisation et maintenance
  • Configure automatic maintenance.
  • System refresh, maintenance tools.
  • Study performance via monitoring tools.
  • Save , restore files.
  • Practical work Use of integrated maintenance tools and third-party tools.