Description
Well beyond quality methods and tools, our surveys carried out with Quality managers show that one of the most important difficulties of a Quality approach remains the daily adherence of everyone, the animation of quality in the field... It therefore seemed essential to us to provide Quality project managers with a practical response to this particular dimension of their profession during this training.
Who is this training for ?
For whom ?
Quality Manager, correspondent, Quality facilitator. Anyone who has to manage and implement a Quality approach.
Prerequisites
- Basic quality knowledge must be known.
Training objectives
Training program
- Carry out an inventory of the Quality dynamics of your company (sequence 1)
- Self-diagnosis of your practices.
- Establish the typology of actors.
- Give meaning to the word 'Quality' in your company.
- “Sell” Quality internally (sequence 2)
- Above all, seek agreement on the issues.
- Prepare your argument according to the interlocutor.
- Assert yourself without aggression, feel legitimate.
- Communicate effectively (sequence 3)
- Improve the display, Create a Quality
- Your communication plan to be defined: who communicates what, to whom, how often and how?
- Organize Quality events (sequence 4)
- Avoid routine, 'pre-audit' wake-ups by bringing quality to life on a daily basis, solving problems on the ground in quick meetings.
- Organize games to interest and promote skills.
- Imagine 'a day of quality' to mobilize, generate surprise and interest.
- Use digital tools: videos, interactive quizzes, etc. .
- Create an awareness module (sequence 5)
- Design quality awareness workshops: what messages? audience? how?
- Use the game as an educational tool.
- Build your animation plan (individual sequence)
- Choose from the tools presented those that are best suited to the current context of your company.
- Initiate your quality animation plan.
