Description
Relationships in business necessarily go through moments of conflict and tension. It is essential to know how to recognize and treat them. The ability of employees to work effectively and the results of the activity are at stake. Asserting yourself positively is a key to success for yourself and others. This assertiveness training helps you find new ways to act while winning with diplomacy.
Who is this training for ?
For whom ?
Decision maker and senior manager who participates in a management team. Operational director, project director, director of cross-functional activities who needs to become more efficient in tense situations.
Prerequisites
None.
Training objectives
Training program
- Develop an effective relational style in stressful situations
- Anticipate the reactions of your interlocutors.
- Identify your strengths and
- Confront difficult situations effectively.
- Detect and manage annoying behavior
- Those who flee and submit: facade adhesion.
- Those who attack or blackmail: how to defuse aggression?
- Those who
- Develop 'assertive' language to assert yourself and manage tense situations
- Dare to ask and know how to say no.
- Thwart attempts to destabilize.
- Manage innuendoes.
- Manage tensions.
- Transform justified criticism into useful information
- Transform criticism into avenues for progress.
- Propose and have solutions proposed.
- Highlight the positive consequences of a decision or change to gain buy-in.
- Express in an acceptable manner what is wrong.
- Do not let disputes accumulate: resolve problems effectively.
- Managing conflict situations
- Identify the
- Avoid escalation by using appropriate modes of communication.
- Dare to show and express your feelings.
- Manage de-escalation and resolve conflicts.
