Description
The role of the assistant becomes essential to guarantee everyone's efficiency: fulfilling the mission of the service on time, saving time in the plethora of information to be processed, giving a positive image of the service and of the company, iron out the difficulties. Organized, information hub, facilitator, this is what managers and teams expect from an assistant today.
The 'Assistant: the 3 key missions of the profession' training provides you with the essential methods and tools to develop your contribution to the effectiveness of your service.
Who is this training for ?
For whom ?
Secretary or assistant.
Prerequisites
None
Training objectives
Training program
- Manage priorities and meet deadlines Identify your added value as an assistant in the efficiency of the service.
- Practice systematic questioning and prioritize requests according to importance and urgency.
- Negotiate a deadline or contribution level in the event of overload.
- Anticipate and plan activities over time.
- Use practical monitoring and recovery tools.
- Analyze malfunctions and propose solutions.
- Facilitate the work of the manager and the team
- Classify methodically to facilitate access to files.
- Develop and share the filing plan.
- Write emails, letters or notes: structure the content and get to the point.
- Make your writing attractive and easy to read.
- Promote the image of the company and the service Be the ambassador of the company or the service in each contact with other teams or the outside world.
- Transmit messages and requests tactfully.
- Follow-up with diplomacy.
- Handle delicate situations professionally.
