Description

The objective of this course is to give project managers, project managers or project owners the keys to structuring their thinking and action with a view to ensuring better quality of their IT projects.

Who is this training for ?

For whom ?

Project director, IT manager, IT project manager, user project manager, methods manager, quality manager, etc.

Prerequisites

Training objectives

Understand the different fields of action on which quality management relates

Develop a quality management system

Discover the roles of the different stakeholders in the implementation of a quality approach

Implement metrics project quality

Write a quality plan and have it validated

Continuously improve the project quality plan

Training program

• Quality for an IT project
  • Customer requirements, definition of quality control and quality assurance.
  • Total Quality.
  • Who are the project manager's clients and what are their expectations? The consequences of "non-quality".
  • Quality metrics.
  • Evaluation of software quality.
  • Case study A failed project: what went wrong.
• Quality Assurance: Best Practices
  • Redefinition of the notion of project.
  • Organizing a project: Best Practices.
  • Process mapping.
  • Engineering and support processes.
  • Study of the different classes of processes.
• Facing major non-quality risks
  • Location of Quality risks in the organization and in the project processes.
  • Murphy's laws.
  • Determination of potential risks.
  • The main risks.
  • Case study Implement Best Practices.
• Improve the quality of taking into account customer requirements
  • Better understand the project's objectives.
  • Calibrate the client's requirements.
  • Improve user representations and relationships, MOA, MOE: the contributions of UML .
  • Life cycle realism.
• Define a quality management system for IT projects
  • Definition.
  • The various components.
  • Organize and develop your system.
  • Rely on standards and benchmarks.
  • Case study Writing a Quality Assurance Plan.
• Continuous quality improvement
  • The moth syndrome.
  • The IDEAL cycle or the Deming loop.
  • Conduct an end-of-project review: determine ACP and enrich its system.
  • The different maturity models: their principles, interests and limits.
  • The certification of processes and people.
  • Advantages and disadvantages.
  • Practical work Self-evaluate.
  • Draw the broad outlines of your quality improvement plan.