Description
Today, technicians, collaborators and General Services agents are driving forces behind the smooth functioning of the work environment. They contribute to this operation through their expertise, their know-how and their sense of service. In order to anticipate changes in the work environment, this training will be a source of recognition, progress and professionalism.
Who is this training for ?
For whom ?
General Services technician and employee, service contract manager, office manager, employee of external companies, service provider and subcontractor.
Prerequisites
- For new entrants and more experienced employees.
Training objectives
Training program
- Before the face-to-face
- A self-diagnosis and a video:
- Take care of your customer relationships
- Understand and listen to the needs of internal customers: 'service commitment' sheet.
- Know the quality tools for the benefit of internal customers: 'survey sheet satisfaction'.
- Encourage internal customers to be eco-responsible: ''energy-saving behavior'' sheet.
- Scenario Practical case: customer spirit in your activities and professions.
- Managing a subcontractor
- Know the regulatory framework for subcontracting.
- Define your needs: identify good practices.
- Locate the 10 key points of a service contract .
- Scenario Practical case: the essentials of the prevention plan.
- Organize your daily activity
- Prioritize the processing of intervention requests.
- Ensure the smooth running of one-off interventions.
- Evaluate the cost of the service.
- Scenario Practical case: how much does it cost?
- Identify the basic principles of communication
- Know how to present a project, write an information note.
- Scenario: Practice a concrete case of internal communication.
- After face-to-face: Implementation in a work situation - AFEST compatible
- A reinforcement program: "ROI of my action plan", two e-learning modules: "Adapting to others to communicate better. Go. A" and "Adapt to others to communicate better. Go. B".
