Description

In contexts where complexity and uncertainty predominate, managers must mobilize new skills to ensure their role as guide and pilot: relational skills are strategic for assuming these new roles. Being able to master your relational mode and find the right distance between affectivity and effectiveness is an expected and discriminating talent. This talent first requires the emergence of a quality relationship with oneself for an appropriate positioning towards others, in terms of respect and listening. The objective of this training cycle is to provide you with the tools to know yourself better, improve your communication with the team and obtain more pleasure and efficiency in daily management.

Who is this training for ?

For whom ?

Any hierarchical or transversal manager.

Prerequisites

None.

Training objectives

Develop an effective relational style adapted to your context

Strengthen your communication to improve your management

Integrate the emotional dimension to master it

Exercise and develop your interpersonal skills in daily management situations

Training program

• Diagnose your managerial relational style
  • Know yourself: self-diagnosis of your relational characteristics.
  • Identify your preferred modes of communication.
  • Strengthen your strengths and highlight your areas for improvement.
  • Identify your relational poles: centered on the task or centered on the inter-relationship.
• Develop your communication skills
  • Highlight your communication talents and develop them.
  • Develop transversal skills useful for a constructive managerial relationship.
  • Identify how the quality of relationships with the team positively influences efficiency
• Consider the importance of nonverbal communication
  • Identify the needs of each employee in relation to the relationship.
  • Practice benevolent observation of behavior.
  • Communicate with everyone in an appropriate manner.
• Assert yourself and communicate effectively
  • Lead a team meeting.
  • Practice public speaking.
  • Deal with new events.
• Practice communication in management situations
  • Respect the relational process as much as the content of the message.
  • Practice listening techniques: questioning, reformulation, empathy,... and identify personal preferences in terms of listening .
  • Give positive feedback.
  • Practice the reframing interview.
  • Help in problem solving.
  • Congratulate and celebrate successes.
• Identify emotions and their impact on communication
  • Identify emotional behaviors: flight, aggression, procrastination, negotiation.
  • Identify the essentials of emotional intelligence.
  • Consider emotions positively as a factor of progress .
  • Identify behaviors that indicate stress
• Express your own emotions appropriately
  • Identify what professional role you are in when you express an emotion.
  • Analyze past events to better plan for the future.
  • Identify your emotional risks
  • Recognize your own stress indicators
• Managing delicate communication situations
  • Distinguish between needs and requests.
  • Practice authentic listening and develop empathy.
  • Act-react effectively in a conflict.
  • Draw useful lessons for managing future situations.
• Maintain an optimum level of relationship within the team
  • Take into account the recognition needs of your colleagues.
  • Give constructive feedback.
  • Develop a positive emotional dynamic in your team.
• Affirm a posture of co-construction
  • Develop active listening to involve collaborators.
  • Address the relationship with the help of the systemic approach.
  • Encourage collaborative work and recognize the importance of cooperation and trust in the team.
  • Assessment of acquired knowledge