Description

This training emphasizes the effectiveness of the local manager in his relationships and communication with his team and his hierarchy. Thanks to the tools and numerous training sessions offered, it provides operational support for the manager in a training situation which promotes ownership. It allows you to work on the communication situations encountered by the manager in their professional environment. It provides concrete answers to questions: how to communicate effectively with your hierarchy and your team and how to adapt, convince, mobilize, listen, explain…

Who is this training for ?

For whom ?

Operational manager or project manager of any sector of activity.

Prerequisites

None.

Training objectives

Succeed in your daily communication.

Adapt your communication method to your different contacts.

Develop your interpersonal skills in different management situations.

Address delicate situations effectively.

Training program

• Manager: know yourself better
  • Take stock of your preferred mode of communication.
  • Better understand your own functioning and that of others to enter into relationships effectively.
  • Scenario exercise application: practical case for choosing the relational tools adapted to your situation
• Develop flexibility in your communication methods
  • Locate yourself in your role and in the hierarchical line.
  • Define the needs for mutual adjustments with your interlocutors.
  • Distinguish: perception, judgment, emotion. Scenario Application exercise: training for individual interviews.
• Establish an effective relationship with your superiors
  • Position yourself in the relationship with the hierarchy.
  • Express your expectations and points of resistance effectively.
  • Know how to ask for the means necessary for your success.
  • Be proactive and develop your ability to convince.
  • Scenario Application exercise: scenario of an interview with your manager.
• Transform individual interviews into levers of involvement
  • Clarify the objectives of the different interviews.
  • Distinguish between instructions and requests. Formulate a 'SMART' objective.
  • Reframe an employee, deal with an error.
  • Scenario Application exercise: management interview scenario
• Energize your managerial communication
  • Choose the appropriate communication channel.
  • Make your meetings attractive and effective.
  • Master the appropriate relational techniques.
  • Scenario Application exercise: Facilitating a team meeting
• Dealing with delicate situations
  • Analyze difficult situations to resolve them.
  • Intervene wisely in conflict situations.
  • Capitalize, share to progress and define good practices.
  • Scenario Application exercise: conflict resolution interview.
• Certification
  • Assessment of skills to be certified via an online questionnaire integrating scenarios (40 minutes).
  • To find out more about remote activities To discover a subject related to your training two videos: 'SOS communication!' ; 'The team meeting'.