Description

This training will allow you to precisely understand your role as a quality correspondent. You will thus be able to understand the quality management system in your company. You will have methods and tools to carry out your missions and assert yourself in your functions.

Who is this training for ?

For whom ?

Corresponding quality in the making.

Prerequisites

Training objectives

Define precisely your role, missions and responsibilities

Communicate on the quality management system to develop it

Practice the process approach in the management of quality management

Use the appropriate tools to manage quality and overcome possible problems

Training program

• Understand the quality management system
  • Interpret the eight principles of quality management.
  • Understand the purposes of the different articles of the ISO 9001 V2008 standard.
  • Identify the challenges of a system of quality management for the company.
  • Understand the process approach and develop customer/supplier relationships.
  • Practical work Define the characteristics of a system quality management and discuss the notion of management.
• Position yourself in your role
  • Identify the functional and hierarchical links of the operational structure.
  • Position yourself in the structure: define missions, responsibilities and authorities.
  • Determine the necessary skills and abilities to assert yourself in your mission.
  • Understand the relational chain: represent the relational links of its structure.
  • Distinguish the different types of manager to better manage your relationships and communication.
  • Build your argument, be proactive.
  • Practical work Drafting the job description of the quality correspondent.
• Communicate within its scope
  • Ensure the circulation of information: basic principle of individual and collective communication.
  • Use communication tools: written formalization, development of support, verbal communication.
  • Lead quality meetings: identify the types of meetings and adapt your moderation.
  • Practice brainstorming and brainwriting to develop employee involvement and buy-in.
  • Practical work Implementation situation of facilitating an information communication meeting.
• Drive quality with the right tools
  • Structure useful and effective documentation: procedure and operating mode, editorial techniques.
  • Manage documentation: accessibility, detection of changes in practices and updating of documents.
  • Practical work rnCase study of problem resolution based on a malfunction.