Description
Feedback is one of the key acts of management. Properly mastered, it constitutes one of the keys to motivating the team. This very operational training day focused on 'giving constructive feedback to colleagues' offers an action-oriented pedagogy. Mastery of managerial techniques combined with relational skills will allow you to succeed in your feedback in situations.
Who is this training for ?
For whom ?Local manager of all sectors of activity.
Prerequisites
Training objectives
Training program
- Clarify the nature and purpose of the feedback
- The objectives of feedback: continue, stop, change.
- Action: Choose the type of feedback to give according to the objective.
- Know how to deal with signs of recognition
- Discover the different ways to give.
- Action: Practice giving appropriate signs of recognition.
- Give different types of feedback
- Process errors with DESC or reframe errors with DEPAR.
- Action: Prepare your feedback and practice processing errors and reframing errors.
- Managing emotional reactions to feedback
- Adapt your response to reactions.
- Action: Practice obtaining acceptance of the feedback from the employee
