Description

This cycle spread over several months constitutes the reference training for Quality managers who take up their duties, because it covers all the challenges that a Quality Manager must respond to.

In the first part, the issues and principles of a quality approach are explained, then the PDCA implementation tools.

The second session is reserved for the explanation of ISO 9001 V2015, then in the third part the key prevention and control tools are developed in addition.

Finally, the last part, in summary, gives the keys to carrying out audits to evaluate and manage your quality approach.

This professional course allows you to effectively and credibly take charge of your position as Quality Manager, by gradually building your company's Quality project from the intersessional periods.

This permanent practical application allows you to anchor your learning in a real situation or as close as possible to the field.

Who is this training for ?

For whom ?

• Newly appointed Quality Manager within industrial or service companies.
• Engineer
• Project manager for a Quality function.
• Quality manager in position wishing to consolidate his practices.
• Future pilot or coordinator of the Quality approach (ISO 9001 certification or others).

Prerequisites

Know how the company works.

Training objectives

Acquire a global and complete vision of the quality function

Appropriate the essential quality methods and tools

Build a quality project, bring it to life, make everyone involved in the process

Identify the key points for successful ISO 9001 certification

Training program

• Before the face-to-face
  • A self-diagnosis.
• Quality: issues, approaches
  • Quality at the heart of the company's competitiveness and performance. Putting the customer at the heart of the action.
  • Understand the sequence: quality, quality management, quality assurance, control...
• Implement a Quality approach
  • Start with a relevant diagnosis (identification of non-quality costs, quality perceived by customers, dysfunctions, process assessment).
  • Organize quality structures.
  • Formalize the PAQ (action plan).
  • Scenario Practical group case study.
• Build the Quality dashboard
  • Indicators to measure perceived and achieved quality.
  • Use the quality dashboard as a management tool.
  • Scenario exercises and self-diagnosis.
• Define each person’s contribution
  • Role, functions and missions of a Quality department.
  • Find the motivating factors, the key players.
  • Practical application: Before part 2 , participants analyze the context of their company and identify avenues for progress.
• Understanding the logic of ISO 9001 V2015
  • The logic of the ISO 9001 standard, the 10 chapters.
• Meeting the requirements of Standard 9001: key tools
  • Analysis of the internal and external context of the organization: listening to interested parties, the process approach, risk analysis, data study.
  • Management responsibility: the driving role of management and management; Responsibilities and quality authorities; formulation of the quality policy.
  • Planning the QMS: formulating an action plan within a logic of prevention and improvement.
  • Support processes: document control; key procedures, quality records to be created... management of skills and knowledge; 4
  • Evaluation of quality and improvement performances.
  • Scenario Exercises for translating the chapters of the ISO 9001. Presentation of concrete examples of meeting the requirements.
• Establish your action plan
  • The stages of certification. The pitfalls to avoid.
• Remote activities
  • To appropriate the contributions of an expert on a theoretical or practical point two
  • experts "4 key tools of industrial quality" and "4 essential tools of quality of service".
  • Practical application: Before session 3, implementation of ISO 9001 tools
• Corrective actions to progress
  • Solve problems with the CARREDAS approach and associated tools (Pareto, 5M, decision matrix, etc.).
  • Corrective and preventive action sheets, monitoring of actions.
  • Scenario Case study in sub-group.
• FMEA to prevent failures
  • Practice FMECA (Analysis of Failure Modes, Their Effects and Their Criticality) process and product.
  • Take preventive and/or monitoring actions.
  • Scenario Practical exercises.
• Key statistical methods
  • Reception control.
  • Statistical quality control: concept of centering and dispersion.
  • Final control of the product or service.
• Remote activity
  • To illustrate the contribution of knowledge, a video "Succeeding in audit interviews".
  • Practical application: Study of the opportunity to implement the tools seen in session 3
• The challenges of quality audit
  • System audit and process audit.
  • Organize internal and external audits.
• Prepare for the audit visit
  • Determine the area to be audited.
  • Constitute the audit team. Develop the schedule.
  • Gather and study the reference documents.
  • Develop an audit questionnaire and an interview guide.
  • Scenario Application to a case study.
• Practice the audit visit
  • Lead the kick-off meeting.
  • Master questioning and note-taking. Obtain concrete answers.
  • Communicate initial conclusions. Simulation of interviews.
• Manage the post-visit
  • Write a simple and useful report.
  • Follow the auditees' action plan.
  • Scenario Application to the case study.
• After face-to-face - Implementation in a work situation
  • A reinforcement program by email.