Description

In a technological environment in constant innovation with missions that constantly change, the IT department is subject to permanent stress which contributes to deteriorating its relationship with business departments. A cultural revolution, a real rupture, is often essential to improve this relationship and create real synergies. This seminar offers you a complete analysis of the different relationships that the IT department must establish with the IS stakeholders and will present the target relational mode and the implementation system best suited to the IT department's objectives.

Who is this training for ?

For whom ?

DSI, IT managers, AMOA. AMOE, Auditors, consultants, decision-makers in charge of organization and Information Systems.

Prerequisites

Training objectives

Reposition the IT Department within the organization

Develop a climate of trust between the IT Department and General Management

Promote the actions of the IT Department to business departments

Improve the credibility of the IT Department

Understand Business Relationship Management ( BRM)

Build a roadmap to improve DSI-Business relationships

Training program

• The challenges of the relationship between the IT department and other business departments
  • The digital transformation of companies.
  • The impact on the IT department: the advent of a new era.
  • The state of play of IT relations -Professions: key figures and analyses.
  • The reciprocal perception of functions: DSI, Business Departments and General Management.
  • The real challenges of the DSI-Professionals relationship.
  • The link between Information System and business performance.
  • The recognized contribution of the Information System to value creation.
  • The benefits of good collaboration between the IT department and its clients.
• The key elements of a good relationship between the IT department and the business lines
  • What is the relationship?
  • The importance of the role in the relational dynamic.
  • DSI and Professions: 2 opposing cultures?.
  • The different stakeholders of the IT department: users, business departments, general management.
  • The five dimensions of analyzing relational issues.
  • The characteristics of a harmonious relationship through 2 examples of companies.
  • The diagnosis of relational patterns.
  • The maturity scale of DSI-Business relations.
• Relations between the IT Department and General Management
  • The description of the relationships between the IT department and General Management.
  • The concept of Governance: history, definition and benchmarks of good practices.
  • The master plan, first pillar of IT governance.
  • Managing the benefits from IT investments.
  • Risk optimization.
  • Resource optimization: planning , outsourcing, data management.
  • Evaluate the relationships between the IT department and General Management!
• The IT department and business departments
  • The description of the relationships between the IT department and the business departments.
  • Only 38% of projects succeed!.
  • The “IT Project”: a myth to be combatted .
  • A MOA-MOE model to rethink.
  • The Roles and Responsibilities of project stakeholders.
  • The impact of setting up a PMO or a Project Office.
  • Evaluate the relationships between the IT department and the Business Departments!
• The link between the IT department and users
  • The description of the relationships between the IT department and users.
  • The “service” orientation of the IT department: definitions and benchmarks of good practices.
  • The service offering from the IT department and contracting with the professions.
  • The service offering from the IT department and contracting with the professions.
  • The service center: showcase of the DSI.
  • Monitoring information system usage: indicators and measurements.
  • The usage monitoring dashboard.
  • Evaluate the relationships between the IT department and the users!
• The key steps for effective implementation
  • The essential prerequisites.
  • The six key steps for effective implementation.
  • Establishing solid foundations.
  • Raising awareness among key players and repositioning the IT department.
  • Building a credible image for the IT department.
  • Optimizing value creation in projects.
  • The empowerment of the professions in the management of the IS.
  • The maintenance of the partnership relationship.
  • The trajectory of the implementation of the IT department.
  • The key success factors.
• Le Business Relationship Management (BRM)
  • What is Business Relationship Management?
  • The role of BRM within the organization.
  • The positioning of BRM: in the IT department ? without the Professions?
  • The associated standards: COBIT, ISO, ITIL, etc.
  • The 2 levels of BRM intervention: strategic and tactical.
  • The 6 key skills of BRM.
  • The maturity model of the DSI-Professional relationship from the BRM Institute.
  • Some tools and models offered by the BRM Institute.
• Tools serving the DSI-Professionals relationship
  • The satisfaction survey (internal, external tools).
  • The marketing approach and the communication plan of the IT department.
  • The maturity diagnosis of practices compared to major international benchmarks.
  • Stakeholder analysis: developing a relational strategy.
  • Some influence and persuasion techniques.
  • The dashboard: a BSC serving the IT department.