Description

During certain meetings, the facilitator may be required to manage conflicting or delicate situations. This training will allow you to understand the different methods to deal with it and thus adopt appropriate behaviors.

Who is this training for ?

For whom ?

Managers, project leaders. Anyone who has to lead professional meetings.

Prerequisites

Training objectives

Manage conflicting or delicate situations in meetings Manage groups by identifying participant behaviors Facilitate meetings in complex situations Send a message and learn to structure your speech Use problem solving tools

Training program

• Group management
  • Identify the stages of forming a group during a meeting.
  • Learn to position the group in its evolution.
  • The four stages of forming the group.
  • Understand the recognition needs of participants at each stage.
  • Use behavior analysis tools.
  • Know how to identify the behaviors and relational needs of participants. participants.
  • Learn to anticipate reactions.
  • Practical work Research for dominant states of participants, filmed sequences of attitudes and change in behavior.
• Managing meeting participants
  • Identify changes in behavior.
  • Recognize listening filters: generalization, distortion, selection.
  • Manage different "ego states" participants in a meeting.
  • Manage the relational needs of participants.
  • Adapt your speech according to the interlocutor.
  • Reformulate your speech to optimize understanding.
  • Practical work Simulation of a work meeting.
• Facilitating meetings in complex situations
  • Take into account the specificity of the participants.
  • Learn how to lead a meeting by interacting with the participants.
  • Know how to bounce back.
  • Adapt his style of animation according to the events and the objective to be achieved.
  • Use the four types of animation in response to unforeseen events and participants.
  • Satisfy the needs of difficult participants.
  • Practical work Recognize different behaviors in meetings.
  • Know how to manage these people and make them allies.
• Tools for facilitating complex meetings
  • Anticipate blocking situations.
  • Learn to structure your message.
  • Message, objectives/advantages, intentions/benefits.
  • Know how to convey a message in line with the relational needs of the participants.
  • Resolve conflicts and disagreements.
  • Know how to be a mediator, tools and behaviors.
  • Use problem-solving tools.
  • Practical work Filmed sequence: meeting animation.
  • The participants take turns becoming facilitators.
  • Management of objections and aggressive reactions.
  • Management of a problem in a meeting based on real cases.