Description

This training programme will help participants increase intercultural awareness, develop dynamic intercultural communication skills and cultural competence to enhance relationships and business operations.

Who is this training for ?

Anyone who wants to and learn how to deal with colleagues from other countries and cultures.

Training objectives

Training program

• Intercultural Awareness
  • Cross Cultural Communication background and relevance.
  • The impact of cultural values on business practices and behaviour.
  • Exercise Do's and Don'ts.
  • Individual behavioural style assessment within cultural context.
• Decoding Cultural Values and Attitudes
  • Time, space, group dynamics, authority, tasks, relationships in Europe, Asia, Middle East, America.
• Intercultural Awareness
  • Cross Cultural Communication background and relevance.
  • The impact of cultural values on business practices and behaviour.
  • Exercise Do's and Don'ts.
  • Individual behavioural style assessment within cultural context.
  • » Decoding Cultural Values and Attitudes
  • Time, space, group dynamics, authority, tasks, relationships in Europe, Asia, Middle East, America.
  • ■ The four dimensions according to Geert Hofstede
  • Power Distance, Individualism, Masculinity, Uncertainty Avoidance, Long-term Orientation.
  • ■ Intercultural differences based on context, time and space
  • Time perception.
  • Low context and high context.
  • Explicit and implicit communication.
  • ■ Cultural taboos
  • Time perception.
  • Low context and high context.
  • Explicit and implicit communication.
  • Exercise Analysis of how cultural differences impact on operational effectiveness.
  • Quizzes covering a vast range of countries.
• Effective Cross-Cultural Communication
  • Different communication styles.
  • Avoiding misunderstandings and stereotyping.
  • Verbal and non-verbal communication.
  • Exercise Role-Play: building communication bridges.
• Working Together across Cultures
  • Analysing different definitions and interpretations of the organisation, the company and management.
  • How teamwork is valued: in the USA, in Africa, in Latin America, in Asia.
  • Cultural Sensitivity.
  • Values and Beliefs systems.
  • Exercise Role-play: working in multicultural teams.
• Intercultural Management Skills
  • Bridging barriers and building trust.
  • The Multicultural Meeting.
  • Constructive criticism.
  • Appropriate policies, procedures and practices.
  • Dealing with performance problems and awkward attitudes.
  • Exercise Role-play: Managing intercultural Conflict.
• Managing Individual Encounters
  • Identifying different working styles and catering to different needs.
  • Developing behavioural flexibility and fostering mutual understanding and respect.