Description

This intensive course will provide you with the expertise necessary to assist an organization in the implementation and management of a Quality Management System (QMS) as specified in ISO 9001:2015. At the end, you will be able to take the Lead Implementer certification exam. 

Who is this training for ?

For whom ?

• Quality Management Systems (QMS)
• Certification auditors
• Project managers or consultants
• Responsible persons or members of a quality team in an organization.

Prerequisites

Training objectives

This training program aims to provide participants with an in-depth understanding of ISO 9001 and its relationship to other standards and regulatory frameworks

Participants will learn to master the concepts, approaches, methods and techniques necessary to effectively implement and manage a QMS

Participants will also gain the ability to interpret the requirements of ISO 9001 in the specific context of the organization

They will be able to support an organization in planning, implementing, managing, monitoring and updating the QMS

Finally, participants will gain the expertise necessary to advise an organization on the implementation of best practices relating to the Quality Management System

They will be able to guide the organization in implementing effective processes and ensuring that the requirements of ISO 9001 are met

At the end of the training, participants will be ready to apply their knowledge to help an organization achieve excellence in quality and process management

Training program

• Introduction to the concept of ISO 9001 Quality Management System
  • This introductory program aims to provide an in-depth understanding of management systems, the process approach and the fundamental principles of quality. It also introduces the ISO 9000 standards and the requirements of ISO 9001 The practical work includes the analysis of the reasons for implementing the standard, the exploration of quality tools, the application of ISO management principles to quality and the interpretation of the clauses.
• Start of an ISO 9001 Quality Management System project.
  • The selection of the approach and methodology is implemented.
  • The identification and analysis of customer needs and requirements are necessary.
  • It is essential to write a feasibility study and a project plan for a QMS.
  • The implementation of document management is crucial.
  • Writing a QMS must be carried out carefully.
  • Practical work includes establishing specific objectives, preparing a QMS project, defining a scope and writing a quality policy.
• Implement an ISO 9001 QMS
  • Development of a training, awareness and communication program on quality.
  • Resource management process.
  • Product production process and purchasing.
  • Operational management of a QMS.
  • Practical work: Training and awareness plan, problem solving, process improvement, management operations 'a QMS.
• Controlling, monitoring, measuring and improving are necessary actions for a QMS.
  • Control and monitoring are essential for managing a QMS.
  • Measuring customer satisfaction is a key indicator for evaluating the effectiveness of the system.
  • The ISO 9001 internal audit makes it possible to verify the conformity of the QMS with the requirements of the standard.
  • The management review is a crucial step in evaluating the performance of the QMS.
  • Implementing a continuous improvement program is a proactive approach to improving quality.
  • Preparing for the certification audit is necessary to obtain ISO 9001 certification.
  • A plan for registration with a certification body must be established to begin the certification process.
  • Practical work includes the use of quality control tools, measuring customer satisfaction, carrying out internal audits and developing corrective action plans.
• Certification exam
  • Domain 1: Fundamental principles and concepts of quality.
  • Domain 2: Quality code of practice.
  • Domain 3: Planning an ISO 9001 QMS .
  • Domain 4: Implement an ISO 9001 QMS.
  • Domain 5: Performance evaluation, monitoring and measurement.
  • Domain 6: Continuous improvement of an ISO 9001 QMS.
  • Domain 7: Preparation for the certification audit.
  • Practical work: 3-hour exam.