Description
The Key Account Manager, a true 'one-man orchestra', must have several strings to his bow to carry out his mission: identify opportunities, bring projects to fruition, convince and establish a climate of trust, unite, mobilize teams to guarantee customer satisfaction. Behavioral training of the Key Account Manager is crucial. Fully exercising your leadership is a major asset for effectively mobilizing and managing cross-functionally. This training to develop your leadership will provide you with concrete answers to instill the energy necessary for the success of your projects among your clients and internally.
Who is this training for ?
For whom ?
Key Account Manager, Key Account Manager, business engineer, international project manager.
Prerequisites
Training objectives
Training program
- Identify your leadership style
- The skills and personal traits of the leader.
- Opportunities for the KAM to exercise leadership: internally and with clients.
- Assert yourself in your relationships with others internally and externally Act appropriately towards everyone.
- Adjust your verbal and non-verbal communication.
- Dare to ask in all situations.
- Give and solicit feedback.
- Issue a internal constructive criticism.
- Individual leadership scenario.
- Practice influence management to defend the interests of the account Define your influence strategy.
- Use the right lever of influence depending on the situation.
- Get your interlocutors on board.
- Scenario Work based on the real situations of the participants.
- Take responsibility in tense situations Defuse tense situations.
- Prevent and sustainably resolve conflicts: process and attitude.
- Know yourself better to manage your own stress.
- Scenario training on tense situations.
- Put your project leadership to the test against other participants
- Measure cooperative effectiveness.
- Set up a co-coaching system.
