Description
Placing the customer at the heart of the processes implies the mobilization of everyone, in the service of quality. At the heart of the action, the Quality Assistant anticipates, alerts, organizes, communicates and contributes to energizing the daily approach by supporting the Quality manager. This training provides the essential tools and methods for the quality assistant to strengthen their added value within the Quality structure.
Who is this training for ?
For whom ?
Quality Assistant.
Prerequisites
None.
Training objectives
Training program
- Finding your way through vocabulary and standards
- Understand the principles of quality management, the vocabulary.
- Specify the requirements of ISO 9001 v2015: the process approach, the risk approach…
- Identify key quality events: management review, process review, internal and external audits...
- Participate in the management of the quality documentary system
- Know the architecture of the documentary system.
- The requirements of the ISO 00V0 standard in terms of documented information: distribution, updates; archiving, classification.
- Adapt the documentation to needs, make it simple and effective.
- Assist the quality manager in deployment
- Formalize the mission of the quality assistant.
- Assist in the implementation of the quality management system: manage schedules (audits, reviews, work plan quality actions...), ensure the progress of progress actions: corrective actions, processing of complaints, help auditors prepare their internal and external quality audits.
- Ensure measurement and quality monitoring: format dashboards, communicate results effectively.
- Effectively promote the Quality approach
- Prepare and participate effectively in quality meetings, know how to follow up, diplomatically receive and process a customer complaint, be a source of proposals.
- Remote activity
- To support you in your implementation: a video 'Tutorial: Formatting a quality indicator'.
