Description

The Human Resources assistant is a key HR function. Relay on certain files, manager on others, it is essential that he (she) has an overview of the function in order to be the preferred contact for employees and management. Given the constant evolution of texts, he (she) must acquire essential legal know-how and maintain it permanently. He (she) is also often the preferred contact for employees and must develop good interpersonal skills. This training provides him with the essential foundations to fully perform his role.

Who is this training for ?

For whom ?

Immediate HR or RRH collaborator; HR assistant or RRH. Executive assistant in charge of HR in an SME, starting in his role or expanding his missions.

Prerequisites

• None.
• In order to make the training more operational, participants are invited to bring their collective agreement.

Training objectives

Acquire legal reflexes and know how to search for information.

Develop the quality of service, optimize communication and improve the employee experience.

Participate in recruitment and manage training.

Know the roles and missions of the main external and internal partners .

Ensure daily administrative management.

Training program

• Before the face-to-face
  • A self-diagnosis.
• Situate the legal environment
  • Identify the texts applicable in the company and their interaction. position and profile.
  • Identify the essential sources of documentation.
  • Know how to search for information .
  • Scenario Search for information in different sources.
• Participate in recruitment
  • Scenario Preparation and cases of telephone interviews; Interactive quizzes.
  • Search for suitable candidates in the digital age.
  • Carry out the pre-selection.
• Manage the entry and contract(s) of the employee into the company
  • Welcome the employee and apply the legal rules of hiring.
  • Know the specificities of the main types of contract: CDI; CDD; temporary contract; ...
  • Identify the key rules concerning part-time work.
  • Scenario Design of a reception procedure and hiring case; Info/Intox and interactive quizzes on the different types of contract.
  • Practical application: Research work on the evolution of recruitment (selection, sorting tools, etc.) and pooling on a shared tool (padlet type).
• Develop quality of service
  • Understand the expectations of your internal customers to better serve them.
  • Become aware of the impact of your actions on the internal customer.
  • Contribute and improve the 'employee experience.
  • Create relevant dashboards.
  • Scenario Work in a subgroup on the impact of our actions Dashboard design.
• Optimiser sa communication
  • Know the pitfalls of communication and know how to avoid them.
  • Know how to manage the emotional content of a request or message.
  • Game scenario roles.
• Implement the administration of continuing professional training following the 2018 reform
  • Understand the legal framework for professional training: skills development plan; financing; new systems…
  • Inform the employee about the different systems: skills assessment; Professional Development Advice ( CEP); Validation of acquired experience (VAE); Personal Training Account (CPF).
  • Organize the administration of training: historical training and trainee files.
  • Scenario Definition game Interactive quiz; training.
  • Practical application: Practical case allowing you to discover the site moncompteactivite.gouv.fr (search for training and its financing).
• Secure your relationships with key external partners
  • Define the role and comply with the obligations that can be monitored by the labor inspector.
  • Fulfill the obligations regarding the integration of disabled workers.
  • Know the steps of an industrial tribunal procedure.
  • Interactive Info/Intox scenario; Sub-group exercise; Practical case of industrial tribunal procedure.
• Understanding the role of social partners
  • Know how staff representative bodies work: Local representatives; Union delegates; CSE, central CSE; CSSCT.
  • Organize elections.
  • Scenario Analysis of election results.
• Ensure daily administrative management and support departure
  • Answer employees' questions about paid leave.
  • Know the limits to respect regarding working hours.
  • Inform employees of their rights regarding social security absences.
  • Know the different possible departure methods and their consequences: resignation; dismissal; conventional termination;
  • Case scenario on Leave, Absences, Terminations; Termination of employment contract quiz.
• After face-to-face - Implementation in a work situation
  • A strengthening program: "One challenge per week for 7 weeks".