Description

The implementation of quality indicators is one of the most important missions of the Quality function, because it allows the objective measurement of the effectiveness of the Quality management system and ensures the steering of the approach. This training day gives you the essential keys to designing and implementing the quality dashboard. It puts participants in a situation of creating and presenting indicators.

Who is this training for ?

For whom ?

Quality Manager, Quality Correspondent, Manager of industrial or service companies responsible for the development and operation of a Quality dashboard.

Prerequisites

Training objectives

Identify the keys to choosing the right quality indicators.

Know how to format the indicators in a PDCA logic.

Use dashboards as a real management and animation tool.

Training program

• Before the face-to-face
  • A self-diagnosis.
• Understand the dashboard objectives
  • Quality Why a measurement system? Elements and objectives of the quality dashboard: management, measurement, dialogue, delegation tool.
  • PDCA demonstration.
• Defining relevant quality indicators The characteristics of the 'good' indicator
  • Quality.
  • Distinguish between performance and management indicators.
  • Choose your quality indicators on key axes: expected quality, achieved quality, perceived quality by customers, the axes of the quality policy.
  • Define your indicator precisely (indicator grid).
• 4Identify the key indicators of quality approaches Evaluate the product or service: product demerit indicators, process indicators.
  • Customer satisfaction indicators, the concept of NPS.
  • Indicators linked to your quality policy.
  • Indicators associated with non-quality costs.
• Construct and format the indicators
  • Go from global to specific.
  • The graphic representations to use to demonstrate the implementation of PDCA (Plan, Do, Check, Act) in the company.
  • The minimum information to be associated with indicators beyond the numbers.
• Practice commenting on your quality dashboards Comment on an indicator: 3 minutes to take action or congratulate the results. Communicate your dashboards, periodically evaluate their relevance. After face-to-face, implementation in
  • A tutorial to help you put the learnings of the training into practice.
  • To find out more about remote activities To support you in your implementation: a 'Tutorial' video : Format a quality indicator.