Description

Who is this training for ?

Training objectives

Training program

• Introduction au Lean
  • Presentation of Lean.
  • The history of Lean.
  • Understanding the mindset of Lean Management.
  • Lean and continuous improvement approaches.
  • The key elements of Lean.
  • The notion of waste, variability and inflexibility.
  • process model.
  • The five dimensions of Lean IT.
  • Collective reflection.
  • Participants' reflection on what added value represents for them.
• The customer
  • Principle of added value for the customer.
  • Voice of the customer: CRM tools, Kano diagram tool.
  • Value-added work and non-value-added work .
  • Critical elements of quality.
  • Information systems value streams.
  • Costs of poor quality.
  • Exchanges: Arriving at a definition of added value.
• The process
  • What is performance?
  • Key performance indicators.
  • The effectiveness of the operational process.
  • Skills and the knowledge matrix.
  • Exercise: Determining performance indicators.
• The organization
  • The client's organizational structure.
  • Customer orientation.
  • The performance dialogue.
  • Visible management.
• Problem solving, behavior and attitude
  • Structured problem solving.
  • DMAIC and problem solving.
  • The Kaizen approach.
  • Implementation of Kaizen projects.
  • Lean Leadership & Behavior.
  • Organizational change.
  • The story of change.
  • Exercise: Implementation of a problem solving method.
• Revision, exam preparation and certification
  • Revision.
  • Carrying out a mock exam and correction.
  • Preparing for the exam.
  • Practical work:r nCertification exam.