Description
Managing may consist in facing conflicts with/between your team members. This training course will enable you to acquire the necessary management methods and strategies to manage conflicts in your team.
Who is this training for ?
For whom ?Team/project managers wishing to acquire the techniques required to prevent and solve conflicts in their teams.
Prerequisites
Training objectives
Training program
- Identifying different types of conflicts
- Getting to know various sorts of conflicts, their reasons and mechanisms
- Understanding where conflicts come from, how they develop and how they are provoked or amplified
- Determining what constitutes conflicts and their real causes
- Assessing what is at stake for each partner in conflict situations
- Exercise group discussion : solutions and presentation of best practice.
- Solving underlying conflicts
- Anticipating conflicts : Revealing your team's needs ; Listening to their expectations
- Improving your self-assertiveness : Understanding and accepting your team members' emotions as well as your own.
- Exercise video role-play : being more assertive to solve conflicts more efficiently.
- Group debriefing session.
- Solving direct conflicts
- Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral way ; Repeating, synthesizing and refusing ideas
- Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus, offering the best replacement solution
- Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock of your strong and weak points to improve your management skills.
