Description
More and more companies are committing to process management. Promoting transversality and listening to the customer, this new approach will induce profound changes in terms of management and sharing of responsibilities. This training gives you the keys to starting this challenge by identifying the keys to building your process map.
Who is this training for ?
For whom ?Director, Quality Manager. Organizer. Consultant and internal auditor.
Prerequisites
Training objectives
Training program
- The essentials of the process approach The concept of process, the challenges of management by processes, its benefits, its limits.
- The choice of pilots and the notion of associated transversal management.
- From the identification of processes to management: the key stages, what this really changes in terms of management.
- Build a business process map
- Understand the objective.
- Apply a structured method to identify business, support and managerial processes.
- Visually represent all processes: concept of mapping .
- FSA matrices (functions-strategy and expectations) to validate the mapping and identify strategic processes.
- Pitfalls to avoid.
- Presentation of business process mapping examples.
- Managing through processes: the keys Describe the process, write process identity sheets. based on the purpose of the process, formulate the performance indicators. Evaluate and reduce risks associated with processes.
- Take stock of the process, initiate a logic of continuous quality improvement (PDCA: Plan-Do-Check-Act).
- Describe the strategic objectives by process using the contribution matrix.
- The process review; a formal assessment of the process activities.
- A measure of maturity in levels.
