Description

Course focused on the management and communication in transversal management of the different typologies of Quality processes, in relation to the ISO 9001 standard. Study of their environments and interactions, development of methods of creation, monitoring and optimization, priority management.

Who is this training for ?

For whom ?

Quality manager, process manager, quality facilitator, internal auditor.

Prerequisites

No special knowledge.

Training objectives

Understand the concept of the process approach in the organization of the company

Know how to identify and describe processes

Manage company processes using relevant indicators

Understand transversal management (management pilot process)

Be able to optimize processes by creating value

Training program

• Understanding the process approach
  • Share an understanding of organizations and management methods.
  • Understand the concept of the process approach, decompartmentalization of the business.
  • Identify the typologies of processes and represent their mapping.
  • Model the interrelationships and develop the internal customer/supplier relationship.
  • Practical workrnIn subgroups: Develop the process mapping of 'a typical company and identify the interrelationships.'}
• Create processes
  • Define a process and delimit its scope.
  • Determine the flows and analyze the interrelations.
  • Identify and represent the activities of the process: flowchart, identity card .
  • Apply the principle of functional analysis to structure and describe the process.
  • Define the roles and responsibilities of stakeholders: RACI method.
  • Give yourself measuring points to manage calmly.
  • Practical work In sub-groups: Formalize a typical company process, define the interactions and fill in the RACI.
• Managing by process (transversal management)
  • Understand the fundamentals of management and identify manager styles.
  • Identify the differences between hierarchical and transversal management.
  • Share and define the role of management pilot process, mission, responsibility, authority, interpersonal skills.
  • Determine the key actions for successful management: conduct process reviews, build a maturity grid.
  • Practical work rnIn subgroups: share situations experienced in the company.
• Optimize processes
  • Anchor the problem-solving method in the functioning of the process (PDCA method).
  • Structure an action plan to monitor progress and evaluate effectiveness.
  • Integrate opportunity and risk management into processes (SWOT matrix).
  • Determine the criticality of the process to better anticipate.
  • Create the conditions to innovate and improve performance.
  • Practical work In a subgroup: identify the opportunities and risks of a process.