Description

Adapt your managerial verbal and relational communication by decoding the behavioral structures of your employees and managing their emotional potential. Promote constructive relational developments, know the stages of evolution of a crisis situation and strengthen self-control.

Who is this training for ?

For whom ?

Managers and team leaders.

Prerequisites

Training objectives

Understand emotional mechanisms

Strengthen self-control in destabilizing situations

Identify relational games

Manage delicate emotional situations

Act constructively on the team's emotions

Training program

• Understanding the emotional dimension of management
  • Identify the key skills of relational management.
  • Decode the behavioral structures of individuals in a professional environment.
  • Listening and responding to relational needs.
  • Understand emotional mechanisms.
  • Anticipate and manage the reactions of individuals in "aggressive" situations.
  • Understand emotional "fears" and manage the associated stressful thoughts .
  • Control the self-control process.
  • Analyze key behaviors in destabilizing situations.
  • Practical work Self-assessment test of emotional processes.
• Develop your emotional competence
  • Identify the factors of progress and the factors blocking emotionality.
  • Manage
  • Identify the "scenarios" and distortions in exchanges.
  • Support your interlocutor in identifying their interpretations and misunderstandings.
  • Manage delicate emotional situations.
  • Unblock difficult situations by seeking common ground.
  • ScenariosrnCase scenarios of "difficult message".
  • Debriefing with individualized analysis.
• Identify and manage the emotional reactions of interlocutors
  • Learn to avoid emotional "pollution".
  • Identify relational games.
  • Help your interlocutors experience emotional growth.
  • Scenarios Scenarios in cases of "emotional messages".
  • Debriefing with individualized analysis.
• Support collective emotions
  • Approach the team as an emotional entity.
  • Unite your teams around constructive emotions.
  • Manage collective emotion by mastering the development process
  • Remove resistance.
  • Establish a development partnership.
  • Optimize your emotional resources by identifying the "role" most suited to the situation.
  • Use verbal structures to consolidate your "role".
  • Scenario Scenario of a delicate situation.
  • Debriefing with analysis individualized.