Description

This seminar aims to decipher the challenges of digital transformation to support the evolution of an administration with an agile, efficient organization, a source of cost control and simplification of services. It will provide an overview of digital initiatives at state level in conjunction with communities and in particular the dematerialization and multichannel strategy. It will show you how to carry out such a project taking into account the constraints specific to public administration (legal, organizational, etc.).

Who is this training for ?

For whom ?

IT managers, consultants (SSII), project managers and all people required to participate in a digital transformation project in public administration.

Prerequisites

Training objectives

Consider the challenges of digital transformation in public administration

Evaluate the opportunities offered by digital transformation

Develop a digital strategy in a public administration

Lead a digital transformation project in an administration

Understand the main concepts of a Smart City

Training program

• Identify the challenges of digital transformation in administration
  • Why transform the administration?.
  • How to put the information system at the service of public policies?.
  • Know how to anticipate the evolution of technologies and uses (Web, mobility, multichannel, dematerialization, etc.).
  • Control public spending.
  • How to simplify procedures for those administered?
  • Increase the performance of the administration.
  • Case study Analysis of different projects carried out by other administrations (France and Europe).
• Identify the challenges to be faced
  • Organizational challenges.
  • Complex governance at the State IS level (SGMAP, DSIC, ministerial IS, State operator IS, etc.).
  • Non-existent governance at the level of community information systems, each community develops an independent approach.
  • Technical challenges.
  • Siloed information system.
  • Lack of support for standards by often proprietary publishers.
  • Non-urbanized information system.
  • Rapid evolution of standards and technologies.
  • Challenges legal.
  • The challenges linked to the public procurement code.
  • Exchanges.
  • Analysis of the main challenges linked to the public sector.
• Develop a digital strategy in an administration
  • Moving from a silo strategy and governance to a transversal strategy and governance.
  • Towards a unification of business portals.
  • Portal " My public service".
  • Unified web and mobile portal.
  • Identity federation.
  • Sharing infrastructures.
  • Towards a interoperability.
  • Interoperability within the administration: urbanization of the information system.
  • Interoperability between administrations.
  • General interoperability reference framework.
  • Federation of identities.
  • France Connect.
  • Platform state and digital identity.
  • DMD.
  • The relationship with communities (SSO, Online Service, Comedec, Helios...).
  • Business interoperability platform (Helios, Comedec...).
  • Exchanges on projects managed at state level: the creation of DISIC or SGMAP.
  • Exchanges on the multi-channel city of Vincennes project.
• Develop a dematerialization strategy in a public environment
  • Issues and approach to dematerialization in the public sector.
  • Evaluate the impacts on human resources in the public sector.
  • Legal framework in a public environment.
  • Signature/electronic initialer.
  • Panorama of technical dematerialization solutions.
  • Case study.
  • Dematerialization of a contract crèche signed online by the citizen.
  • Dematerialization of PES V2 invoices.
• Develop a multichannel strategy in an administration
  • Overall presentation of multichannel.
  • The new challenges of multichannel.
  • The new business building blocks essential to multichannel.
  • The impacts concerning information system.
  • Technical architectures.
  • The particularities of the public sector.
  • Case study.
  • Analysis of the implementation implementation of a multi-channel solution in a public administration.
• Develop a mobile application strategy within an administration
  • Why mobile?
  • The challenge of mobile applications in administrations.
  • Simplifying the relationship with users.
  • The performance gain linked to mobile.
  • How to carry out a mobility master plan?.
  • Mobile web or application? What advantages and disadvantages?.
  • Case study.
  • Analysis of the implementation of a city application to bring together all services: road reporting, library, file tracking, parking payment.
• Lead a digital transformation project in a public structure
  • What is the role of the IT department?.
  • How to move from a resource department to a transformation department?.
  • The choice of tools and solutions.
  • The actors and activities of the project.
  • Planning.
  • Implementation.
  • Steering.
  • Measurement.
  • Managing change.
  • Governance.
  • How to measure the impacts on human resources?
  • The key factors of success.
  • Decision making and Big Data at the service of transformation.
  • Case study.
  • Analysis of a digital transformation project in the sector audience.
• Smart Cities and their impact in public administration
  • The emergence of Smart Cities or Intelligent Cities.
  • Smart Cities: main concepts.
  • The European vision of Smart Cities.
  • Profile of a smart city.
  • The six dimensions of a smart city.