Description
Quality audit is an essential tool for maintaining quality within companies. Internally, it is a source of progress and guarantor of the effectiveness of the Quality system. Externally, it allows you to evaluate, select your suppliers and create a lasting and effective relationship with them. During these 3 days of training, discover and practice the quality audit method, simple and rigorous, as well as all the attitudes that make 'a good auditor', listening to those audited and initiating progress actions. You are therefore truly operational when you return to work.
Who is this training for ?
For whom ?Future internal quality auditor, responsible for occasional system or process audit missions for industrial and service companies. External quality auditor, member of supplier qualification and approval teams. Auditee having to prepare to experience an audit.
Prerequisites
- Knowledge of the principles of quality and the reference system used (ISO 9001 or other), on the basis of which the audit will be carried out, is recommended. You can follow the day in advance: "The fundamentals of quality and ISO 9001" (ref. 8262).
Training objectives
Training program
- Before the face-to-face
- A self-diagnosis.
- Principles and issues of quality audit
- Reminder of the principles of management and quality assurance.
- Standardized definition of audit. The issues: findings and progress.
- The different types of 'audit: system and process. The specificities of the process audit.
- The internal audit program, the audit procedure.
- Preparing for the audit visit: practical case
- Build your audit plan.
- Build the team of quality auditors.
- Gather and study the reference documents (ISO 9001 standard or other framework and the documents of the auditees: quality manual, process descriptive sheets, procedures, etc.).
- Develop an audit questionnaire based on the ISO 9001 standard (or other standard): checklist of points to check.
- Prepare your interview guide (open questions).
- List the evidence to collect and observations to make.
- Scenario Practical exercise of audit preparation based on a case study (analysis and study of documents, construction of audit questionnaire)
- Practice the quality audit visit (simulation)
- Structure a positive relationship with the auditees: make them want to collaborate; be neutral; listen without interpreting; know how to avoid conflicts.
- Lead the opening meeting.
- Master the questioning, follow up, adapt to the auditees, facilitate exchanges with open questions, reformulate to ensure understanding.
- Obtain concrete answers: collect and analyze documents from the audited, observe in the field.
- Take notes as necessary.
- Prepare the audit summary, communicate the first conclusions during the closing meeting: note the points strong, prioritize and formulate the deviations observed (non-conformities or remarks); validate the conclusions with the auditees.
- Scenario Simulation of audit interviews in a case study: observation of techniques and attitudes of the listener.
- Manage the post-audit visit (simulation)
- Write the audit report by taking up the conclusions of the closing meeting. Reason added value for the company and its customers.
- Engage the auditees: convince, obtain an audit plan 'action schedule, immediate curative reasoning then medium-term corrective Measure progress.
- Scenario Simulation of audit closing meeting. Writing an audit report.
- After face-to-face - Implementation in a work situation
- Available online: reusable documents for your next audits (process and system audit questionnaire: reports, guide, blank schedule, etc.).
- Support program by email: "one challenge per week for 7 weeks".
- Videos to rediscover the auditor's good reflexes: "Succeed in your audit interviews"; by adopting the right attitudes" and "Formulating a deviation at the end of the audit".
- A training module: "Practice active listening".
