Description

Managing patient aggression and violence is as much part of the well-treatment of users as it is part of the prevention of PSR among professionals. It is by better understanding the different mechanisms of this violence that we can try to prevent it and deal with it.

Who is this training for ?

For whom ?

All professionals working in a hospital environment.

Prerequisites

None.

Training objectives

Understand and analyze the processes and factors of aggression and violence

Acquire techniques for managing situations of violence and aggression

Understand aggression in a support and care environment

React professionally using empathy, listening and self-affirmation

Using Non-Violent Communication (NVC)

Training program

• Better understand individual representations
  • Conflictful relationships.
  • Aggressiveness at different ages of life.
  • Receiving aggression: what in us is affected » by aggressiveness? By violence? First explanatory avenues.
  • The sources of conflict in communication.
  • Scenarios Scenarios listening and not listening.
• Understand the specificities of aggressiveness in the field of care
  • Aggression in support and care settings.
  • The consequences of manifestations of violence on care.
  • Aggression and relationships within the team.
  • Preventing violence.
  • Scenarior nAnalysis of situations by alternately putting oneself in the shoes of the professional and the person being supported.
• Being able to find your relational style to prevent conflicts
  • Find your position: empathy and self-empathy, self-affirmation.
  • Say your negative feelings.
  • Develop
  • React professionally and not as in everyday life.
  • The notion of ethics.
• Put new communication tools into practice
  • Communication to prevent conflict.
  • Different forms of communication: verbal, non-verbal, written, oral, etc.
  • The quality of listening .
  • Attitudes to favor: physical attitude, look, touch.
  • Discover Non-Violent Communication (NVC).
  • Scenario Practical exercises on communication.
  • Implementation of NVC.
• Identify the expected practices when faced with a situation of violence
  • Manage a violent situation.
  • Attitudes to favor: instructions, what to say to the violent person, how (and who) to call for help.
  • Human support for professionals who are victims of violence.
  • Collective reflection Discussions around clinical examples taken from practice in the field.