Description

Conflict is part of business life due to the divergence of interests between parties. Organizations that have a culture of cooperation significantly underperform compared to organizations with a culture of conflict. However, the desire to cooperate comes up against distrust which creates tensions and sometimes fuels unnecessary and costly conflicts. This can be avoided and overcome by appropriate working methods on the one hand and relational know-how on the other. This makes it possible to mobilize the capacities of actors to trust each other to resolve problems, overcome conflicts and maintain a culture of long-term cooperation.

Who is this training for ?

For whom ?

This training is particularly intended for managers, employees, project managers; trust, cooperation and problem solving are essential to success.

Prerequisites

Training objectives

Sincerely choose to cooperate.

Defuse the temptations of conflict.

Practice frank dialogue and real listening.

Establish a climate of long-term trust.

Resolve problems and conflicts.

Develop the ability to negotiate and consolidate agreements.

Training program

• 1 - Intend to cooperate
  • Get away from defensive attitudes.
  • Focus on the relationship.
• 2 – Create confidence
  • Create a climate of dialogue.
  • Allow interlocutors to feel safe.
  • Tackling difficult subjects.
• 3 – Take responsibility
  • Make the decision to act.
  • Assume the consequences of your actions.
• 4 – Be aware of yourself and others
  • Know yourself better.
  • Rely on your qualities.
  • Explore your own difficulties.
  • Understand your interlocutor.
• 5 - Solve problems
  • Find solutions through negotiation.
  • Build trust.