Description
The uses and formalism of written exchanges in the public service, and now digital tools, require precise skills on the part of agents. This training will help you step by step to improve your practices in choosing the type of document to produce, respecting the formal rules and adapting it to its recipient while remaining very convincing.
Who is this training for ?
For whom ?Any public service agent (territorial, hospital and state).
Prerequisites
Training objectives
Training program
- Before the face-to-face
- A self-diagnosis to situate yourself and define your priorities.
- Write internal administrative notes for the organization
- A minutes.
- A report.
- A presentation sheet.
- An express note.
- Construct administrative notes external to the organization
- Distinguish between letter and dispatch slip.
- Layout.
- Build real communication.
- Clearly present the position of the 'administration.
- Organize the document logically and efficiently
- Develop a proposal sheet
- Analyze a problem completely and objectively.
- Write a real demonstration.
- Prioritize feasible solutions.
- Make a choice by arguing in order to convince.
- Highlight the advantages, disadvantages and risks.
- Carry out a reverse plan for the implementation of the chosen solution
- Practice digital correspondence
- Know the rules of employment.
- Apply good practices.
- Manage your messaging.
- Prioritize emergencies.
- After face-to-face, implementation in a work situation
- Advice and tips every week to implement your action plan.
