Description

Industrial and service companies that aim for overall performance (quality-profitability-health-safety-environment, etc.) work tirelessly to improve their working methods and individual and collective behavior. The first part of this cycle allows you to discover the key issues and methods for leading an improvement project, the second part is reserved for practicing the tools, finally, the last module is focused on communication and project management . Ultimately, this training gives you the keys to triggering, undertaking and implementing a continuous improvement process based on participation and the search for efficiency.

Who is this training for ?

For whom ?

Responsible for continuous improvement. Director, Quality Manager. Operational excellence manager. Responsible for production and/or methods. Process manager Manager wishing to engage in continuous improvement in his activity.

Prerequisites

Training objectives

Understand the logic of continuous improvement in industrial or service companies

Acquire and practice the tools of permanent progress to improve quality and productivity

Address project management and change management

Training program

• Understand the logic and challenges of continuous improvement
  • Discover the overall principle of PDCA and its logic of sequenced continuous improvement.
  • Identify the different continuous improvement approaches: Kaizen, Hoshin, Six Sigma, lean management... and
  • Identify the different associated tools.
  • Similarities and differences of these approaches, know how to choose the right approach for your company.
  • Ensure the consistency of the continuous improvement approach with the company's strategy
  • The conditions. of success to establish a culture of continuous progress.
  • Scenario Practical exercises and educational games
• Drive continuous improvement
  • Clarify the need, the purposes.
  • Write a project sheet, define the conditions for success of the project.
  • Create your team in a logic of professional exchanges .
  • Clarify, formalize and share the improvement process and associated good practices.
  • Plan the steps and tasks (improvement plan and associated monitoring), manage your budget.
  • Manage the project. Case study: drafting a framework sheet
• Diagnostic tools
  • Know the quality diagnostic tools: productivity assessment; measurement of non-quality costs; internal and external benchmarking; collective search for dysfunctions; measurement of quality perceived by customers; choose key indicators of the balanced performance of the company: productivity, health and safety, environment The search for MUDA to reduce waste Situation Implementation of the tools
• Remote activities
  • To discover a subject related to your training: an e-learning module 'Detecting customer expectations to succeed in your project'; an e-learning module 'The framing of the project'; an e-learning module ' Establish the project budget.
• Practice improvement tools
  • To improve quality, practice problem solving: use a relevant problem solving method and proven tools (5M, cause tree, 5-why, tree diagram, analysis matrix). decision...),
  • To eliminate waste and increase productivity, rely on: lean management: ensuring greater customer satisfaction with better resource efficiency; , Value Stream Mapping, key areas for progress...
  • To control the dispersion of processes: MSP (statistical control of production); more generally, Six Sigma and its principles of action (); DMAIC).
  • Scenario Analysis of a practical case in a subgroup
• Remote activities
  • To discover a subject related to your training: an e-learning module 'Problem solving tools and methods'; an e-learning module 'Project management: mobilizing stakeholders'; an e-module learning 'Lead a project steering committee meeting'}.
• Implement improvement in the company
  • Know how to present the project to management. Choose and 'sell' the right solutions in the field.
  • Check the effectiveness of the actions undertaken.
  • Implementation situation.
• Make lasting progress, support change
  • Identify the possible causes of resistance, prepare your project accordingly.
  • Communicate throughout the projects. lead the project in the field.
  • Promote the first results, anchor the maintenance of results over time.
  • Report the project to management and staff.
  • Manage the end of the mission with the project team. ,
  • Guarantee the maintenance of results over time.
  • Scenario Simulation, construction of a display on an improvement project.
• Conclusion of the cycle
  • Evaluation of acquired knowledge