Description
Well beyond Quality methods, ensuring adherence is one of the main concerns of Quality managers and directors. As a result, cross-functional management involves knowing how to convince managers and adopting the right attitudes to create enthusiasm around the quality project. Discover in this training the levers that will allow you to make managers key actors of change.
Who is this training for ?
For whom ?Director, manager, quality or QSE facilitator. Cross-functional manager of environment and/or security functions.
Prerequisites
- Basic quality knowledge must be known.
Training objectives
Training program
- The specificities of transversal management
- The conditions for success in cross-functional management.
- Knowing how to manage the tripartite relationship: manager - quality manager - resources.
- The key attitudes for success.
- Attitude 1: knowing how to convince of the added value of quality
- Reason added value and issues.
- Build a relevant argument adapted to your interlocutors (jobs, interests, functioning).
- Demonstrate the profitability of the approach: adopt financial language, notions of COQ and return on investment.
- Attitude 2: position yourself as a 'resource'
- Create your "service catalog".
- Be proactive.
- Know how to say no...delimit the scope of your mission.
- Attitude 3: knowing how to listen
- Learn to listen. Accept the perceptions of others.
- Take reviews with management to progress.
- Transform criticism into opportunities for progress.
- Attitude 4: develop your leadership
- Understand the difference between manager and leader.
- Express, share a stimulating vision of the quality project.
- Build your action plan
- Identify strong points and areas for progress.
- Remote activities
- Two e-learning modules "Assertiveness: methods and tools. Go. A" and "Assertiveness: methods and tools. Go. B".
