Description

Recent scandals point to the lack of purchasing control in certain companies and demonstrate the importance of knowing how to guarantee the conformity of the products and services purchased. From gathering requirements to monitoring the performance of suppliers and subcontractors, the entire purchasing process is concerned. This training helps you set up selection criteria, control and AQF (supplier quality assurance) systems as well as monitoring indicators. It gives you the keys to deploy a real quality policy within the purchasing department with a permanent logic of prevention and continuous progress. In the first part, the basics of the supplier selection process and the reception control methods are discussed. The second part of the cycle is reserved for methods of monitoring suppliers for sustainable purchasing and good practices for preparing internal audits.

Who is this training for ?

For whom ?

Newly appointed purchasing quality manager. Supplier quality manager, supplier quality assurance manager. Quality Manager. Purchasing manager wishing to implement a quality policy in his department.

Prerequisites

Training objectives

Acquire the tools and methods necessary to: evaluate, select and monitor suppliers; implement monitoring of purchased products

Make purchasing processes more reliable

Training program

• The purchasing process
  • Understand the purpose and challenges of the purchasing process.
  • Identify the risks linked to purchasing, identify critical and strategic suppliers.
  • The process of formulating the need to receive compliant products.
  • The requirements of the ISO 9001 standard related to purchasing.
  • Other key quality standards (ISO TS 16949, EN 9100 etc.). ,
  • The missions of the purchasing quality manager.
  • Scenario Educational game.
• Product and supplier specifications
  • Know how to express your product needs, write relevant specifications.
  • Know how to define appropriate requirements for your supplier's quality system.
  • Scenario Exercise practical.
• Supplier assessment and selection
  • From potential suppliers to chosen suppliers: what approach? Pre-target suppliers.
  • Establish a supplier selection questionnaire.
  • Set your selection criteria based on of factual data.
  • The two levels of audits: the overall supplier evaluation audit and the process audit to qualify the process/product pair
  • Product control. or upstream service: to validate compliance with the specifications.
  • Formalize the qualification by drawing up a contract
  • Scenario Presentation of examples of selection grids. .
• Define a monitoring system for purchased products/services
  • Reception controls: choose the criteria to be controlled; determine the frequency and quantity; the effectiveness of reception controls; use the MILST 105 table: the associated decision rules.
  • Check at random.
  • Face a delivery refusal, react accordingly to the importance of the non-conformity; initiate a request for corrective action from the supplier.
  • The product conformity certificate.
  • Organizing supplier quality assurance: the key stages and challenges.
  • Practical case scenario.
• Remote activities
  • To illustrate the contribution of knowledge: a video 'Obtain a progress plan from your suppliers'.
• Implement the right monitoring indicators
  • Choose the appropriate indicators.
  • Know how to measure performance on basic provision and associated services.
  • Evaluate the costs of non-quality linked to purchases.
  • Reason in specific and global terms: know how to compile the different data into a global indicator.
  • Establish a supplier dashboard.
  • Define associated management rules .
  • Demonstrate the application of PDCA within the purchasing process.
  • Integrate quality objectives into supplier contracts.
  • Scenario Exercises in the framework of service and industrial companies
• Engage in a logic of continuous improvement
  • Manage the panel of suppliers taking into account their results, their strategic importance and market configuration.
  • React to supplier dysfunction: trigger a curative audit, strengthen controls.
  • Integrate the supplier quality level into the supplier negotiation. 4
  • Measure the maturity of suppliers). .
  • Scenario Practical exercises, example of maturity grid
• Responsible purchasing
  • Good practices in responsible purchasing.
  • The contribution of the environmental standard ISO 14001, health and safety at work OHSAS, societal SA 8000.
  • More generally the key points of ISO 26000 (Social Responsibility).
  • Scenario Identification of good practices
• Prepare to be audited by a client or certification body
  • The key documents to prepare to prove mastery of the purchasing process.
  • The records to present.
  • The key attitudes to develop.
  • In the event of a crisis: what traceability is necessary? Scenario Examples of audit grids, simulation of an audit interview.
• Remote activities
  • To illustrate the contribution of knowledge: a video 'How to choose the right suppliers?' a video 'How to establish a constructive customer-supplier relationship?' .
  • Learning assessment