Description

You will learn to identify and deal with problems in a quality approach. You will see how to focus on a problem, use the appropriate analysis and resolution methods and tools, and build and lead a problem resolution team.

Who is this training for ?

For whom ?

Any actor responsible for carrying out improvement actions in the company.

Prerequisites

Training objectives

Identify and analyze the characteristics of a problem Master problem-solving methods and tools Build and lead a team responsible for resolving the problem Communicate on the approach to make it sustainable

Training program

• Problem Definition – Behavioral Analysis
  • Define the characteristics of a problem? Analyze reactions and behaviors when faced with a so-called "problem" situation.
  • Report the findings while avoiding interpretations.
  • Apply the "PDCA" continuous improvement approach to MARP.
  • Practical work Practical application exercises: scenario tests.
• Analysis and Problem Resolution Methodology (MARP)
  • Determine the chronological steps of analysis and apply the resolution tools.
  • Determine and formalize the problem in terms of gap: QQOQCP.
  • Identify and specify the nature of the information necessary to understand the problem, data collection.
  • Carry out cause analysis research: ISHIKAWA cause tree, 5M, PARETO rule.
  • Search , choose and implement solutions: brainstorming, decision matrix.
  • Check the effectiveness of solutions, define the measurement criteria.
  • Practical work Based on of a case study, implement a problem-solving approach (steps and practice of tools).
• Leading a problem solving team
  • Determine the issues and purposes of the problem-solving project.
  • Build your team: identify the skills necessary to carry out the process.
  • Determine the objectives and manage the approach.
  • Structure your communication and disseminate information to bring the approach to life.
  • Conduct feedback (REX) to progress in problem solving .
  • Practical work Sharing the various experiences of participants to identify good practices.
  • Feedback on the case study.
• Overview of similar methods
  • Use the generic method in any context: 8D.
  • React quickly to quality problems with QRQC, Quick Response Quality Control.
  • Carry out control actions breaking crucial problems: the principle of DMAIC.
  • Practical work Sharing of good practices and discussions on the advantages and disadvantages of different methods.