Description

Practical course focused mainly on the construction and evaluation of dashboards to promote the objectives of the Quality policy. Choice of typologies, participatory exploitation and ability to present the results internally will develop your general ability to communicate on developments.

Who is this training for ?

For whom ?

Quality manager, process manager, quality facilitator, internal auditor.

Prerequisites

Training objectives

Develop a dashboard integrating the company's strategy Use dashboards as a management tool Analyze the results obtained and present them Evaluate your measurement system and develop it

Training program

• Position the indicators in the quality management system
  • Identify possible indicators with regard to the fundamentals of the QMS.
  • Ensure the consistency of the overall objectives of the QMS and propose indicators adapted to the company's orientations.
  • Determine the issues and the purpose of the measurement for the company.
  • Use the indicators to manage activities.
  • Put the indicators at the service of continuous improvement.
  • Practical work Group check-list of objectives and indicators.
• Position the indicators in the quality management system
  • Identify possible indicators with regard to the fundamentals of the QMS.
  • Ensure the consistency of the overall objectives of the QMS and propose indicators adapted to the company's orientations.
  • Determine the issues and the purpose of the measurement for the company.
  • Use the indicators to manage activities.
  • Put the indicators at the service of continuous improvement.
  • Practical work Group check-list of objectives and indicators.
• Position the indicators in the quality management system
  • Identify possible indicators with regard to the fundamentals of the QMS.
  • Ensure the consistency of the overall objectives of the QMS and propose indicators adapted to the company's orientations.
  • Determine the issues and the purpose of the measurement for the company.
  • Use the indicators to manage activities.
  • Put the indicators at the service of continuous improvement.
  • Practical work Group check-list of objectives and indicators.
• Design the measurement system
  • Identify the typologies of indicators and specify their characteristics.
  • Position the processes in the QMS and determine the indicators.
  • Construct and define the characteristics of the indicators.
  • Build and present a motivating dashboard.
  • Work on the most frequent indicators.
  • Build a balanced dashboard (balance scorecard principle).
  • Practical work Construction of the quality dashboard based on a business case.
• Use the dashboard
  • Present and communicate the TDB to employees.
  • Analyze the data and make a decision: manage and anticipate.
  • React to developments in measurement and identify levers of management.
  • Implement an action plan and measure the results.
  • Find your bearings using the balanced dashboard.
  • Practical work rnConstruction in sub-groups of your communication model, role plays to present the results and the action plan.
• Evaluate the measurement system and communicate
  • Monitor your measurement system and evaluate its effectiveness.
  • Identify the opportunities and risks associated with the company's activities.
  • Adapt the indicators to the developments in the company.
  • Involve the teams in the measurement system.
  • Practical work In subgroups, develop your dashboard and present the developments ( role play game).