Description
In a context of profound transformation of the public sector, the emotional dimension of management must no longer be underestimated. Indeed, emotions impact each person's personal effectiveness and contribute to collective performance within teams. This emotional intelligence training will provide participants with very operational means to identify and better understand their emotions and thus dialogue and develop confidence on a daily basis, including in a context of permanent transformation.
Who is this training for ?
For whom ?Leader, manager, high-level executive in the public sector.
Prerequisites
Training objectives
Training program
- Before the face-to-face
- A self-diagnosis and an e-learning module.
- Understand and act on our own emotional functioning
- What Emotional Intelligence is: contribution and exchanges.
- The place of each person in managerial skills.
- Understanding how emotions work: emotions
- Manage your own emotions.
- Identify your needs and fears (FIRO Model).
- Understand what triggers them. emotions and the usefulness of emotions for oneself.
- Avoiding the emotional putsch: training exercise.
- Thinking positive: training exercise
- Expressing. his emotions in a way that is acceptable to others.
- Discover OSBD or DESC tools
- Understand and act in interaction with others
- REX in a group: what you experienced; what gave you satisfaction; what you want to explore further.
- Make the link between emotions and the context of the organization: survival, tribe, organization, quest, innovation.
- Subgroup exercise: what characterizes each of the stages, the associated dominant emotions, the behaviors to adopt
- Know how to identify the. emotions of others: spot weak signals, listen to defuse
- Dialogue effectively in tense situations
- Develop trust
- After face-to-face, implementation in a work situation
- An e-learning module: 'Managing emotions within your team'.
