Description

In a more competitive context than ever, we can no longer compromise on the quality perceived by the customer, nor accept waste, non-quality costs or excessive control costs. Today, quality must rhyme with product conformity, customer satisfaction and productivity. This training allows key players in operational quality to acquire and put into practice the essential tools to improve the quality of products and processes. It gives them the means to initiate an effective process of progress on the ground. It is intended for managers, quality technicians and production team leaders who wish to become real drivers of the Quality approach and engage in a logic of continuous improvement.

Who is this training for ?

For whom ?

Quality Manager. Head of 'control' department. Technician of services contributing to quality: quality department, control services, methods, production... Quality technician. Production manager, production supervisor.

Prerequisites

None.

Training objectives

Acquire the tools to identify and reduce non-conformities in production in an immediate, sustainable and profitable manner

Training program

• Establish a quality assessment of your production
  • Engage in continuous improvement in quality/cost/deadline: the PDCA cycle, quality assurance.
  • Clarify quality responsibilities in production.
  • Take stock of customer complaints and non-conformities, non-quality costs, (Muda).
  • Prioritize to react quickly and effectively: choose your objectives.
• Implement an effective quality control plan
  • Identify risks and critical stages of the production process with the process FMEA.
  • Beyond the control plan, define relevant monitoring to combine quality and profitability.
  • Write useful procedures and instructions.
  • Ensure effective self-monitoring: conditions for success.
• Anticipate the appearance of non-conformities
  • Reception control of products and AQF (Supplier Quality Assurance).
  • Calculation of process capability, concept of Cp, Cpk.
  • Principles of control cards and MSP (Statistical Process Control).
  • The '5S': gain in rigor.
• React to quality incidents and customer complaints
  • Control non-compliant product: isolation and customer protection actions.
  • Search for the root causes of problems to avoid recurrence. Principle of 8D.
  • Build and follow an action plan.
• Continuous improvement every day
  • Job and production compliance audits: the key questions.
  • Use staff suggestions.
  • Communicate current actions and promote the results.