Description
Arguing well in your professional environment is a formidable weapon for influencing the people and teams around you. This training allows you to master argumentation techniques, strategies and soft skills in order to sell your ideas and convince your interlocutors.
Who is this training for ?
For whom ?
All people working in a functional team or project.
Prerequisites
None.
Training objectives
Training program
- General principles of communication
- Identify the basics of communication and the obstacles.
- The factors of argumentation.
- The basics of persuasive communication.
- Human factors and their interactions.
- Practical work
- Techniques for arguing
- Use factual argument.
- Structure explanations.
- Strengthen demonstrations.
- Promote deductions.
- Support your power of persuasion through behavioral argumentation.
- Learn to adapt your argument to your interlocutor.
- Build trust to promote persuasion.
- Adopt behaviors that ensure listening and understanding.
- Practical work
- Techniques to convince
- Know how to question your interlocutor.
- Listen and respond to comments.
- Anticipate objections and questions.
- Defend your ideas with conviction.
- Know how to make concessions.
- Practical work
- Elements of audience support
- Understand the defense and stress reactions of your interlocutor.
- Adopt assertive behavior.
- Locate the obstacles to development.
- Identify “withdrawal” behaviors based on personality types.
- Recognize the “survival” of your interlocutor.
- Support your interlocutor to move into “growth”.
- Meet the expectations and needs of your interlocutor by adapting your behavior and your language.
- Use the right words to avoid blockages.
- Be in sync with your interlocutor.
- Practical work
