Description

The Sales and Sales Assistant is at the heart of customer satisfaction and loyalty. To succeed in this role, you rely on your commercial sense to build loyalty and sell, and on your organizational and time management skills for effective customer service. You form a productive pair with the field sales representative and you are the interface of the different services involved in the sales circuit: production, delivery, accounting... This training dedicated to the sales assistant and ADV provides the necessary skills to respond to these requirements.

Who is this training for ?

For whom ?

Sales assistant and collaborator of ADV and Customer services. Customer correspondent, involved in the sales circuit. For sales department assistants wishing to increase their effectiveness with a sales manager and their team, refer to the 'Sales Management Assistant' training (ref. 4588).

Prerequisites

None.

Training objectives

Optimize your time at the interface of different services

Detect and seize all sales opportunities

Build customer loyalty through the quality of service provided

Master delicate ADV situations

Training program

• Communicate to better satisfy
  • Understand the objectives of other departments.
  • Communicate differently internally to increase customer satisfaction.
  • Identify your added value in customer satisfaction.
  • Scenario Live my life.
• Optimize your time serving the customer
  • Plan your tasks to be even more efficient.
  • Arbitrate and prioritize your priorities.
  • Know how to say NO when necessary.
  • Use effective tools to manage your time on a daily basis.
  • Scenario Workshop on optimizing your work schedule.
• Advise customers and sell by telephone
  • Personalize the contact.
  • Question to detect the customer's implicit and explicit expectations.
  • Convince by adapting your arguments to the customer's motivations.
  • Prepare to handle objections.
  • Conclude positively to engage the customer.
  • Prevent disputes.
  • Scenario Simulations of debriefed telephone interviews .
• Optimize your written communication with customers
  • Take care of the object to attract the customer.
  • Structure your message.
  • Facilitate understanding by using simple rules.
  • Adopt a concise and clear style to encourage action.
  • Scenario Email writing exercises.