Description
A central player in the sales department, the sales management assistant occupies a key interface position with customers, the team and the manager. Beyond networking and managing agendas, how can we develop useful and recognized added value in this many-faceted position? This training offers sales management assistants the opportunity to delve deeper into three essential areas of contribution: customer relations, management of commercial performance, and leadership of the sales team.
Who is this training for ?
For whom ?
Any service assistant or sales department wishing to increase their efficiency within their team. Sales management assistant, assistant to the sales director.
Prerequisites
None.
Training objectives
Training program
- Fully exercise your role as a communicating interface
- Identify your current contribution and possible areas of development to enhance your role.
- Take into account the needs and expectations of your various stakeholders.
- Reconcile and prioritize its priorities: those of the client, the team, the manager.
- Organize and manage the information necessary for the activity.
- Scenario Case study of priority management .
- Strengthen customer relationships
- Optimize connections using the 'customer journey'.
- Define a remarkable welcome, face-to-face and by telephone.
- Structuring your customer interviews.
- Write customer-oriented emails.
- Scenario Exercise 'the journey of my customers'.
- Bring added value to team leadership
- Understand the motivation levers of salespeople.
- Optimize the effectiveness of team meetings, a convention, an event or seminar.
- Promote the integration of a new member into the team.
- Scenario Subgroup work.
- Help manage commercial performance
- Identify useful indicators.
- Maintain the results dashboard.
- Contribute to the analysis.
- Monitor the current affairs, alert on deadlines.
- Scenario Commercial action plan tool.
- Remote activity
- To discover a subject related to your training: an e-learning module 'Managing stress'.
