Description

This training will allow you to acquire all the techniques and methodologies necessary to pass the ICOMM exam to obtain CCNA certification. You will learn the architecture, functionalities and daily administration of these different communication solutions.

Who is this training for ?

For whom ?

Network engineer/administrator and technician.

Prerequisites

Training objectives

A Describe the components of the Cisco Unified Communications architecture

Implementing a system using UC 500 Cisco Configuration Assistant

Implementing Cisco Unity Express in a Cisco Unified Communications Manager Express environment using CLI commands

A Perform basic maintenance and operations tasks to support UC 500 and Cisco Unified Communications Manager express deployments

Training program

• Reminders on traditional telephony
  • Standard components.
  • The role and operation of a PBX.
  • The principles of signaling.
  • Multiplexing techniques .
• The Cisco unified communications solution
  • Architecture components.
  • How voice is transported.
  • Types of signaling.
  • Quality of Service (QoS) .
  • What are the QoS mechanisms? How to implement it within our network.
• L'interface CUCM (Cisco Unified Communications Manager)
  • Presentation of the graphical interface for administration.
  • Administration using the command line.
  • How to define user access rights .
  • The other elements: CUCME, CUE, CUCX and CUPS.
• Flowcharts with CUCM and CUCM Express
  • How to establish call legs.
  • Configuration of Dial-peer pots and VoIP on CUCME.
  • Configure the applications.
  • How to route calls with CUCM.
  • Perform extension groups.
  • Notion of Region, Location and CAC with CUCM.
• Administrative tasks
  • How to administer terminals.
  • Recurring tasks to administer user accounts.
  • Know how to register an IP phone on CUCM and CUCME.
• Features available to users
  • What are the telephone functions on CUCM and CUCME.
  • Learn how to configure them.
  • The extension and Unified Mobility.
• Le « Cisco Unity Connection » et « Cisco Unified Presence »
  • How to set up CUC and CUP.
  • Implementation of the procedure.
  • The characteristics of user mailboxes.
  • How to configure voicemail boxes.
  • The different options for configuring user mailboxes in CUCX.
  • Presentation of the architecture and user management with Cisco Unified Presence.
• Maintenance and troubleshooting
  • Maintenance operations.
  • How to troubleshoot phone registration and QoS issues.
  • Reporting with Cisco Unified Reporting, CDR Analysis and Reporting , Cisco Unified Real-Time Monitoring Tool.
  • Voicemail monitoring in Cisco Unity Connection.
  • Disaster Recovery System.