Description

It is often in difficult situations that words fail us the most. However, this is where we must take a step back from the situation, decode what is being expressed, find the right word, the turn of phrase that will lead to the decision, and will promote dialogue. This training, designed to find a solution to difficult communications, will provide you with concrete answers to your different communication situations.

Who is this training for ?

For whom ?

Anyone wishing to improve difficult communication situations on a daily basis.

Prerequisites

Training objectives

Identify the issues and identify your room for maneuver.

Understand what is at stake for you.

Define your priorities.

Strengthen your active listening.

Move from reactive language to proactive language.

Improve your relationship with within your teams.

Formulate an effective request.

Assert yourself without aggression.

Adopt effective face-to-face behaviors.

Understand the behavior of your interlocutors and adapt to them.

Training program

• Dealing with situations where speaking is difficult
  • Identify and analyze your difficult situations.
  • Distinguish between facts, opinions and emotions.
  • Understand what is at stake for you.
  • Identify the issues and identify your room for maneuver.
  • Find options to re-establish cooperation.
  • Scenario Individual diagnosis to identify difficult communication situations encountered in your professional context
• The powers of language, the language of power
  • Understand what words say and do not say.
  • Explore the needs of your interlocutor.
  • Clarify to understand the other's point of view , stay silent until the end.
  • Choose the right reformulation technique.
  • Switch from reactive to proactive language
  • Strengthen your sense of repartee. .
  • Scenario Sub-group workshops to broaden your lexical field, develop your listening skills, reformulate
• Adopt effective behaviors
  • Locate your different communicator registers.
  • Make a request.
  • Say NO.
  • Make a criticism and receive it.
  • Recognize the positive sides of a person even in a tense situation: Play the 'first agree...' option.
  • Thwart psychological games and unmask the players in a constructive relationship.
  • Scenarios to master the methodologies: practice saying 'NO'; use proactive language;
• Certification
  • Assessment of skills to be certified via an online questionnaire integrating scenarios (40 minutes).
  • To find out more about remote activities A video 'We'll have tried!' .
  • Three e-learning modules: 'Conducting team meetings'; 'Building an interpersonal communication strategy'; objections - Level 1'; 'Manage objections “Level 2'; 'Manage objections “Level 3'; 'Practice active listening'.
  • Evaluation of the transfer of knowledge to validate the implementation work in a work situation