Description
The services sector represents more than 60% of French GDP. Service activities are becoming dominant and management control techniques, designed for the industrial world, need to be adapted. This concrete training in management control focuses on the specific challenges of service activities (high diversity of activities, importance of personnel costs, immateriality of services, privileged relationship with the client, etc.).
Who is this training for ?
For whom ?
Recent management controller and future management controller of service companies and predominantly tertiary units in the industrial sector. Head of establishment or agency wishing to communicate effectively with management control services.
Prerequisites
None.
Training objectives
Training program
- Quantify the costs of activities to improve the management of the company
- Identify the cost structure: direct, indirect, variable, fixed.
- Choose the most appropriate cost calculation technique: full cost or partial cost method.
- Promote internal services between the different services.
- Increase the profitability of activities: margin analysis
- Interpret the meaning of the different margin levels: margins at full cost or according to the break-even point.
- Exploit the complementarity of cost calculation methods.
- Implementation in a Case situation: the relevant costs for making the right decisions.
- Coordinate the establishment and monitoring of the unit's budget
- Lead the budget process: the key stages, the actors...
- Promote the budget of resources.
- Analyze the causes of discrepancies.
- Case scenario: costing of the staff budget and hourly rates.
- Identify useful indicators and design the dashboard
- Measure the performance of service activities (KPI).
- Define the content of the dashboard: the fundamentals.
- Scenario Case: dashboard in a service company.
