Description
As true relays for Quality managers, Quality correspondents/facilitators must energize the Quality approach within their department or entity. This mission requires a good knowledge of Quality principles, as well as the associated key tools (Quality indicators, action plan, problem resolution, documentation, etc.). Discover these fundamentals in this 'Quality Correspondent / Facilitator' training which focuses above all on practice.
Who is this training for ?
For whom ?Correspondent, facilitator, referent, Quality relay as part of a Quality project. Anyone wishing to know the essentials of quality from a 'field' point of view.
Prerequisites
None.
Training objectives
Training program
- The principles and challenges of a Quality approach
- The scope of a Quality approach, the vocabulary.
- Quality management and the PDCA cycle.
- The customer at the heart of the action.
- Understanding the main points of ISO 9001 V2015
- The ISO 9001 V2015 standard: requirements by chapter.
- Key points of the process approach.
- The architecture and control of a document system: Quality manual, process sheets, procedures…
- Bring improvement to life with the right Quality tools
- Identify areas for progress within its scope of action.
- Build your Quality action plan in line with the company's quality policy.
- Make Quality objectives concrete with operational staff.
- Trigger corrective actions using a problem-solving method.
- Help prepare for an audit.
- Ensure monitoring actions in its entity.
- Measuring progress
- Manage using Quality indicators and dashboard: define them for your activity.
- Creation and communication of a Quality dashboard.
- Provide information to managers and Quality managers.
- The mission of the Quality correspondent
- Relay between the Quality manager, managers and employees.
- Train, communicate, lead, be proactive.
- Remote activities
- An expert "ISO 9001 standard: knowing the key points of implementation" and a video "Formatting a quality indicator".
