Description

The Office Manager occupies an important place in today's companies. He is responsible for supervising and coordinating the operation of a service or company. This role is at an intermediate level between that of Senior Executive Assistant and Administrative Manager. The proposed training cycle allows you to develop or strengthen the skills necessary for this profession.

Who is this training for ?

For whom ?

Office Manager current or recent in the role. Executive assistant, assistant. Anyone wishing to progress to the role of Office Manager or improve in the main missions of the profession.

Prerequisites

Also.

Training objectives

Determine your role, responsibilities and position as Office Manager.

Acquire the essential skills of the Office Manager profession.

Be a support for change management.

Develop or improve your accounting skills, in management and human resources management.

Succeed in your management missions.

Have mastery of the basics of project management.

Adapt to digital transformation.

Training program

• Define the role and missions of office manager
  • Identify the positioning and particular characteristics of the function.
  • Specify the challenges and expectations of the company towards the Office Manager.
  • List the skills and the attitudes required to perform the position successfully.
• Guide the change process.
  • The mechanisms of change: identification of phases, definition of origins, removal of obstacles and resistance.
  • Contributions of the Office Manager to change management: anticipation of changes, support motivation, application of principles promoting change.
  • Communication: management of situations linked to change.
  • Practical workshop setting: development of relational skills to adapt to the 'other.
• Master the key elements of accounting.
  • The role and functioning of accounting within the company.
  • Appropriation of financial statements: understanding of the different balance sheet items and identification of the income statement.
  • Recording current operations: accounting for purchases and sales (invoices, credit notes, VAT).
  • The main ratios of financial analysis: key elements to know.
• Know the essentials of management
  • Management control: understanding company data, analyzing this data.
  • Preparing a budget and budget monitoring: making forecasts, collecting information, use budget development and monitoring tools.
  • Scenario Exercises and case studies in accounting and management.
• Determine the positioning of the HR function of the Office Manager.
  • The HR function: identify the missions, know the HR issues, identify your roles as Office Manager.
  • The sources of applicable rights: identify the sources of documentation essential to the role HR.
• Have a mastery of the essential stages of recruitment.
  • Job definition: develop a job study and write a job definition.
  • Job offer: write an ad (press or networks).
  • Selection of candidates: identify potential, detect skills and implement a selection method.
  • Recruitment interview: ask the appropriate questions according to their usefulness, conduct a recruitment interview allowing you to make the best possible choice.
• Develop skills: training
  • Professional training: know the key points and the legal framework, take ownership of the different systems (skills assessment, training plan, CIF, etc.).
  • The implementation implementation of training: analyze a need, implement appropriate solutions, follow the training.
• Master the legal aspects of personnel management
  • Contracts: know the rules regarding employment contracts (indefinite, fixed, part-time, subsidized contracts, temporary workers).
  • Working times and absences: manage working time (duration, legislation).
  • Leave: understand the mechanisms, apply the rules, calculate leave taken
  • Scenario Scenarios: conduct an interview.
  • Writing training for sorting CVs.
• Effectively fulfill your managerial role and responsibilities.
  • The golden rules of management: identify the company's expectations; develop skills; adopt managerial behaviors.
• Lead and manage
  • The basics of management: defining the rules and setting objectives.
  • Management styles: identifying the different management styles and identifying your own.
  • The delicate situations: managing tensions and resistance from employees.
• Acquire the fundamentals of project management
  • The basics of project management: identify the players in a project, write or supervise the specifications.
  • The organization: analyze the needs, describe the tasks and plan the project.
  • Negotiation: prioritize the project arguments, present the offer, conduct the negotiation interview and conclude an agreement.
• Guide the company in its digital transformation.
  • Digital tools: appropriate digital culture, know and identify the added value of digital tools.
  • Supporting employees: evaluate your role in guiding the team, identifying obstacles, develop a usage charter.
  • Scenario Training in different management styles: delicate situations, manage stressful situations.
  • Scenarios: manage the 'progress of a project.
  • Assessment of acquired knowledge