Description

This training will help you improve your relationship with yourself and others. It will allow you to deepen all facets of your relationships and will teach you to resolve conflicts and work in a group in an effective and constructive manner.

Who is this training for ?

For whom ?

This course is aimed at any manager who wishes to remain positive in all circumstances.

Prerequisites

Be already aware of communication techniques.

Training objectives

Communicate in a non-violent manner with those around you

Communicate in a non-violent manner with those around you

Defuse conflicts by avoiding judgments and interpretations

Develop a cooperative mindset

Training program

• Reminder of the fundamental notions of communication
  • Saying is not communicating.
  • The key elements of effective communication.
  • The mechanisms of communication.
  • Better knowing yourself in order to communicate well.
  • Cognitive obstacles.
  • Exercise: Reflection in subgroups, sharing of experiences.
• Authentic and constructive communication (CAC)
  • The concept and the main principles.
  • The panoply of feelings.
  • Develop mutual trust and respect.
  • Combine a language , a way of thinking, communication know-how and means of influence.
  • A valuable prevention tool.
  • The DARE process.
  • Scenario Various role plays and other scenarios based on concrete cases.
• The CAC’s ORVIEC approach
  • 1) Observe the situation.
  • Describe it in terms of a shareable observation.
  • 2) Rephrase the remarks or criticisms.
  • 3) Verbalize your feelings and attitudes.
  • Express them clearly.
  • 4) Identify and express your needs.
  • Clarify the different elements .
  • 5) Make a clear request.
  • Ensure that it is achievable, concrete, precise and positively formulated.
  • 6) Conclude in a manner positive and friendly.
  • Exercise: Individual exercises.
  • Role games.
• CAC support tools
  • Life positions.
  • The compass of language.
  • Mastery of facts, opinions, feelings: FOS.
  • Behavior "persecutor, victim, savior": Please.
  • Neuro-linguistic programming: NLP.
  • The "I" message.
  • L 'active listening.
  • Basic needs.
  • Porter's attitudes.
  • Scenario Individual and group exercises.
• CAC applications
  • Formulate a criticism.
  • Anticipate, defuse, manage a conflict.
  • Manage a team.
  • Create a group dynamic.
  • Generate motivation, cohesion.
  • Exercise: Role playing.
  • Sharing experiences.
• Establish a personal action plan
  • Define your improvement objectives.
  • Define and formalize the actions to be implemented.
  • Set milestones in terms of time and commit to time limit.